Bootham Urban Space - a family break that sleeps 4 guests in 2 bedrooms

This apartment is very well situated in York. Nicely furnished and spacious enough for three to four people. Things that could be improved - the bin under the sink was very dirty on both the inside and outside. It also contained some rubbish. Also hair was found in the ensuite bathroom. The heated towel rail in the ensuite bathroom was not working - we understand that it takes time to have things repaired but when guests are paying money to have all amenities in working order it is disappointing. A clothes rack was listed on the website but could not be found. The Stays York office were very efficient in purchasing and delivering one to us which was very much appreciated. We would stay again in this apartment.

This is our second time staying at these apartments as they are very close to the city. Only a few minutes walk to York Minster and the town centre. Has everything you need for a short break. Would highly recommend. Would recommend Nola’s restaurant for variety of food and if looking to go to the jazz night book well in advance.

Have stayed at various stays York properties and never been disappointed,same again this time. Minor gripe was there was no dishwasher tablet to use. There was actually a washing machine one in the box which had we used in it you’d still be trying to rinse the foam out.. As I said a minor gripe though.

The stay was superb, we all loved the flat. We loved the ensuite to the main bedroom. The only downside was a funny smell in the bathroom after the first shower of the day

Great location and plenty of places to eat nearby. Lovely flat felt very safe only problem was it was very hot weather and difficult to keep apartment cool.

Easy access, well located for our family event

Really enjoyed our stay

The property is in a very central location and it is evident that money has been spent to create a high end feel to both the interior and exterior. However, there it ends. Small details were missed that you would not have expected. For example a lack of bathroom products, one small piece of soap for both the wash basin and the shower. The hospitality bag was for two people and we were a party of four. More disappointing was the standard of housekeeping. The dinner plates in the cupboard needed washing before use, the electric sandwich maker was stowed in the cupboard dirty. There was evidence of solidified butter all over the grilling plates.The cover on the ironing board in the utility cupboard was in shreds and the iron was rendered unusable due to the scorched debris on the ironing plate. In addition, there was a distinct lack of glassware, no tumblers or water glasses, only two lager glasses. G&T in a mug anyone? I am disappointed that a property that promised so much comfort & luxury fell so short of five stars.

Excellent property Great location Very comfortable beds Great shower Secure Parking at the property was an added bonus Would definitely return & recommend to others

This property is a touch of luxury for a wonderful stay in York. Very well looked after and maintained building and the apartment is lovely too. We had everything we needed and I’d highly recommend staying here.

Customer care from Stays York Ltd was excellent- good communication, easy payment, info on the apartment was great and info about york was helpful. The apartment was very central as described. Apartment was clean and well maintained. The 4 for comfort would have been a 5 if the pillows were more comfortable, if the sofa was more comfortable and the windows opened wider as it was very warm . I would stay in this apartment again.