Cancellation & Refund Policy

Cancellation & Refund Policy

At ByOwner, we are committed to providing a transparent and straightforward experience for homeowners, buyers, landlords, and renters using our platform. We understand that circumstances can change after purchasing a listing package or service, and we strive to handle cancellation and refund requests fairly while balancing the costs associated with processing real estate listings and related services.

This Cancellation & Refund Policy explains how cancellation requests are handled, when refunds may be available, and what factors may affect refund eligibility. We encourage all customers to review this policy before purchasing any listing package or optional service.

Cancelling Your Listing

If you decide that you no longer wish to advertise your property, you may request that your listing be removed or deactivated.

Depending on your listing status, you may be able to: cancel your listing within the listing dashboard on our website :

• Cancel your listing within the listing dashboard on our website
• Remove your listing from public view.
• Deactivate your listing.
• Request cancellation before additional services begin.
• Request a refund

Most cancellations can be initiated within the listing dashboard on our website. If your listing has already been submitted for MLS processing or syndicated to third-party websites, cancellation fees may apply.

For assistance with cancelling your listing, please contact our customer support team.

Refund Eligibility

Refund eligibility depends on several factors, including:

• The listing package or service purchased.
• Whether MLS services have already begun or completed.
• Whether MLS submission or third-party processing has been completed.
• The current status of your listing.
• Any applicable terms associated with your selected package.
• Whether an offer is being negotiated or has been accepted.

Each refund request is reviewed individually to ensure it is handled fairly and in accordance with the services already provided.

Services That May Affect Refund Availability

Certain services involve immediate processing after purchase. These may include:

• MLS listing preparation
• Listing syndication
• Administrative processing
• Optional upgrades
• State-specific listing requirements

Once these services have commenced, some associated costs may already have been incurred. As a result, refunds for completed or partially completed services may not always be available.

Incorrect or Duplicate Orders

If you accidentally purchase the wrong package or submit duplicate orders, please contact ByOwner as soon as possible.

Our support team will review your request and determine the most appropriate solution based on the status of your order and any services that have already been initiated.

Prompt notification helps us resolve these situations more efficiently.

Package Changes and Upgrades

If you decide that another listing package better suits your needs, you may be able to upgrade or downgrade your package depending on the services already completed and the options available in your state.

If you are unsure which package is right for your property, we recommend contacting our customer support team before making a purchase. We are happy to explain the available options and help you select the package that aligns with your selling goals.

MLS Listings

MLS listings involve coordination with local Multiple Listing Services and participating brokers.

Because MLS submissions require document review, compliance checks, and third-party processing, requests to cancel or modify an MLS listing may be subject to additional fees after submission.

If you have questions about your MLS listing, please contact our support team as early as possible so we can review the status of your order.

Non-MLS Listings

Non-MLS listings can be cancelled at any time free of charge. However, once a listing has gone live on our site, refunds are no longer available.

How to Request a Cancellation or Refund

Depending on your listing status, you may be able to cancel your listing within the listing dashboard on our website. Just, login to our website and click the “Make-Inactive” button within your listing.

Our Commitment to Transparency

ByOwner believes in clear pricing and honest communication. Before purchasing a listing package, we encourage customers to carefully review the package details, including services, pricing, and any state-specific requirements.

Many of the services offered through ByOwner involve immediate administrative work or third-party processing, including MLS submissions and listing syndication. Once these services have begun, cancellation or refund options may be limited.

If you have any questions before purchasing, our customer support team is happy to help you choose the package that best fits your needs.