Casa Cloud 9 is Perfect for Your Family/Dive Dream Vacation!

it was close to grocery, dining, pharmacy, and easy to get to from the main shopping district.

House was clean, comfortable and located in-town. Description of the property is a little misleading. There is a small dipping pool on the roof, but access is up a very, small spiral staircase...not easy for the older generation. The listing included a hot tub but we didn't find one on the property. This is located in a residential area so understand there are noisy neighbors. Entrance to the property is more of an alley and at times can be very narrow with cars parked in front of the different units. Overall we enjoyed our stay.

We booked for a week but only stayed one night (since we arrived late) and moved to a hotel immediately after because this place is not habitable and also an extremely inaccurate listing.The back two bedrooms are covered in black mold. We were told that they had recently repainted the wall, which actually makes is more concerning that there is already so much mold.The A/C in one bedroom was broken/missing. It was not yet fixed when we went back the second day to get our luggage even though the owner said it would be fixed by then.Back bathroom vanity is loose against the wall. If you have children, this is potentially hazardous.The swimming pool was not filled and we were told that it's because it's winter, even asking multiple times to have it working. Later on, when we brought this up, we were then told it's because we didn't ask to have it filled.The kitchen door (to the stairs up to the pool) does not close all the way. This means that there are bugs that come in all night and you will get bitten.When we complained about the black mold because it made my mother-in-law and younger child sick, we were told we were just being cheap (though it cost quite a bit more to find a place last minute).The owner claims that the unit has been continuously rented before us, but the manager told us that the unit was recently repainted. And there are no recent reviews. This should have been a red flag for us. This is my warning to you that this unit is not habitable.

The accommodation was exactly what you need. Great eating establishments nearby. Market just a 10 minute walk. The best thing after a long day and long flight and issues with car rental it was so refreshing to have our host waiting for us as we arrived. ??????

Great location very nice owner Clean

After staying at this property I have to say that the owner and the property manager were super nice and very very helpful. I appreciated them taking care of any issues that came up and also just helping with recommendations around the island. However, there were a couple things that I would say need improvement. The house itself needs some major upgrades. (Mostly in the rooms) There is lots of work that need to be done in the bathrooms and bedrooms. All of the bedrooms had very very hard beds which didn’t make for the best sleep. The area is awesome IF this is not your first time coming to the Cozumel and you want to have more of a local experience. It is not far from the beach and restaurants etc I would say about a 30-45 minute walk one way. (Again more in the local neighborhood.)

Renting this place was very easy, owner immediately contacted us. Location was the best. We were able to walk everywhere. Easy walk to town, laundry, grocery store, liquor store, restaurants. A couple things that came up while we were there were handled quickly. Jose, the manager, was a very sweet man and we enjoyed him. A couple appliances could be updated but we stayed for a month and it was fine. If there was one downside it was the neighbor who had four dogs who barked alot. Otherwise, it was a great vacation.

Right away, I knew we would be in for a treat. The owner called me immediately to establish contact and answer any questions we might have. We arrive fairly late in Cozumel and the rental car business was closed. No problem, the owner just happened to be in Cozumel for business and agree to pick us up! Can you believe it? He was so kind and generous about sharing all the great spots in Cozumel, especially the restaurants. The house is very clean and set up well. The master bedroom has a large king size bed with comfy pillows, a/c, a sitting area and more closet space than I have at home. There are no windows in the master bedroom which is so nice to sleep late! The master bathroom is huge. All tile, ceiling fan for extra cooling if needed, lots of clean towels and etc. The kitchen is fully stocked with pots/pans, dishes, serving dishes, blender, juicer, microwave, lots of silverware and etc. Small refrigerator for keeping items cold, ceiling fan, plenty of lighting and a 6 burner stove with a bar area. Living room has high speed WIFI, dining table with plenty of chairs, bookshelf with books and we left puzzles for the next group. Ceiling lights for keeping the area dimly lite during the night. Love seat, couch and big chair with coffee table. Both of the extra bedrooms, had windows for sunlight, massive closets, 1 set of twin beds, and a queen bed in the other room. Nice end tables with lamps and a/c for cooling. The guest bathroom has a walk in shower and plenty of room for one person at a time. I would HIGHLY recommend Casa Cloud 9 to my friends. We will return!

My family and I found this hidden gem on VRBO and within seconds of booking it Patric (Jose) called and welcomed us and answered all of our questions. We felt like we were visiting friends before we even arrived. Cloud 9 is located six blocks from the sea wall and one street over from Cozumel Dive School which meant we could walk to the dive shop daily. Our favorite taquerias were also one block away!!! There are three grocery stores, a liquor store, a laundromat, private off street parking should you choose to rent a car, and several other businesses all within a stone’s throw. We appreciated the air conditioned large bedrooms, and the two full bathrooms. We didn’t do much eating in although the kitchen is equipped to do so. The neighborhood restaurants are so inexpensive and so good we didn’t want to. The terrace on the roof top has another bathroom, a cool little pool that my boys enjoyed soaking in and plenty of private space to just be or even hang your gear out after a day of diving. We liked the front gated area too, as it offers plenty of space to hang wet towels, suits and laundry without worrying about resort rules! Jose and Kathy have a wonderful local guide that is located in their home and tells you everything you need to know about the island, restaurants, beaches, taxis etc. we printed an extra copy and carried it with us . We found the neighbors very welcoming. You will be greeted by barking dogs and an occasional cat to make your stay even more authentic. Casa Cloud 9 was perfect for our family. If you are divers this place is a perfect fit.

If your looking for an authentic Mexico experience this is the place for you!! The home was super clean, the owner and property managers were both very helpful with anything we needed, great local eateries that were suggested. The neighborhood felt safe to walk in even at night time by myself, My mother and a girl friend even went out at night by there self and felt perfectly safe, a short walk to the ferry and the seawall for the tourist area, but the local places were so much better! Taxi was inexpensive to get anywhere on the island (but you really did not need one). Had a great time and plan to return soon. Please if your not ok with living like a local, then this place is not for you! You will be among the locals NOT in a resort, and in my humble opinion that is so much better. Thank you for allowing us to stay in your home and for sharing this piece of heaven with us!

Enjoyed staying at the property. The property is a 10 minute walk from the ferry. It is not in a touristy area and this is something we were looking for and loved it. There is a grocery store within a 5 minute walk and multiple restaurants within walking distance. There is a pharmacy and a hospital withing walking distance as well. Owner was very good at communicating with us. He sent clear instructions and the check in was quick and easy. Any problems we had were resolved within hours. I cannot say enough good things about the owner. We had problems with car rental, he offered help; we asked for restaurant suggestions and he offered help. Any questions or concerns we had, he was there. We have rented multiple cottages here in Canada and apartments in other cities and Jose is by far the best property manager we have ever dealt with. Would I stay there again - for sure, would I recommend it to friends - you bet! Thanks!