Sandstep Oceanfront, Shared Pool, Gas Grill☀️

Don’t rent this place needing and expecting an elevator for “ease of access” as described. It didn’t work at all the whole time and we had two very mobility challenged guests, one of those two was a 95 yr old veteran who uses oxygen and a walker, plus two other guests in their 80’s. It was very challenging to have them navigate three flights of stairs daily with assistance! Then to top it off, one of the ocean facing bedroom bathroom’s had electrical issues where lights crackled and power went out on that side of those rooms. Not an enjoyable stay for me during our daughter’s graduation and having to deal with the lack of communication, being told Friday the elevator was going to be fixed Saturday morning and it not only wasn’t but we weren’t contacted until I got a text two minutes before their office closed for the weekend. Disappointed in how it was all handled is an understatement.

The beach location and view were lovely. However, we rented this property for a family, for an 80th birthday. And we had one person on crutches who couldn't climb stairs. The property was advertised as one that was appropriate for a large group, and that had an elevator. The elevator didn't work when we arrived. It took over 24 hours to get that sorted and was pretty clear it had not been checked prior to our arrival. The house was not stocked for a large group - it had silverware and glassware for 6-8 people, tops. Carolina Beach Realty was great in going out to purchase what we needed. 3 lightbulbs out when we arrived. Again, Carolina Beach Realty fixed them on our second day, but someone should have caught this prior to our arrival. And the house was pretty dirty. Dirty toilets, cobwebs - as if it hadn't been really cleaned in a month.

My family and I stayed from 9/13/25 to 9/20/25. The house was clean and had plenty of room. There were 9 of us total that stayed, the view was great and easy access to the beach. Everything we needed was close by for dining and shopping. The only issue I had was the elevator. I had 3 elderly relatives and one with MS who could not go stairs. The day before we left the elevator completely stop working, unfortunately my niece was in the elevator when in stopped working. She was in there for about 45 minutes until maintenance could get her out. So not only we had that issue the 3 elderly people and my friend that had MS had a very difficult time doing the stairs. I did reach out to the reality company in regards to this issue but got no response. It realy caused some distress for the last day getting everything out of the house and having to help the people with disabilities. Everything else was good.

Prefect location. Just bring your clothes.

The property had a great view. I am glad the Elevators was working, to get the kitchen on the 3rd floor. If they can just change the carpets to make the property better. Just one little irritation was that the dishwasher was full of clean load. We could not use it because it was full. Other wise when the ax broke down someone came with in an hour to fix it

This unit was selected because it had an elevator. By the time we were informed that the elevator would not be repaired other rentals were not available. We were told that money would be refunded due to this issue, and when we asked how much no one would provide a number. A refund of $500 is 4%. That is not sufficient for the lack of elevator, dirty condition, & disrepair of the unit. Upon entering the property we were surprised by the lack of upkeep. The handrails were dirty & sticky. The base boards & hallway carpeting were matted with dirt. Toeshoe molding had been removed & the baseboards were not repainted. The door to the porch was grimy and missing paint. The tub upstairs does not drain, their was mold on the shower curtain, dirt on the kitchen chairs. All of the pool chairs were missing straps and there was mold on each one. The required “towel” package is cheap, thin, rough dorm level towels. The decor can only be characterized as institutionalized. All the walls are painted white, bedding is white, shower curtains are white, etc. It feels cheap. Chairs are covered with cheap slipcovers, the main bedroom is missing a sitting chair, wall art is random. The paint job does not look professional-there are drips & areas missing paint. The renovation that was done is a downgrade. A luxury beachfront rental should have high end furnishings and the appearance of professional decorating. This unit does not.

The pictures are super deceiving. Don’t get me wrong, the area and beach access is amazing. We loved waking up and being able to watch dolphins from our balcony. However, this property needs some major help. Broken elevator, kitchen cabinets falling off, floors turning our kids feet black, broken dryer door, squealing shower heads, the central air not shutting off and freezing the one room, trash left under the couches from the previous renter. Paint pealing by the stairs, coffee stains on the carpet. I’m not sure a cleaning company even came between us and the previous person. We definitely left it cleaner than how we found it when we left.

Had a mini family reunion celebrating my daughter's graduation from UNCW. The house was perfectly appointed and could not be in a better location. There are a lot of stairs and the elevator was out while we were there.

LOVED! Very clean, big rooms. The stairs could have been cleaner. The elevator was broken during our stay so that wasn’t very fun but we were notified way beforehand and it didn’t stop us from having a great time! Highly recommend this house!!

Property was as expected. Great location. Shared entryway/staircase was a bit of a hassle and the door didn't seem to lock very easily.