@ Marbella Lane - Eccentric 4BR Modern Ranch Home

Check-in:The morning of check-in, while I was traveling cross-country (great timing), I started getting a series of requests from the property management company. They asked for a selfie, a picture of my ID, my credit card, a signed blank piece of paper, and finally… a selfie of me holding my ID. At that point, I wasn’t sure if I was checking into a vacation rental or applying for a top-secret government position.I’ve stayed in VRBOs for years and have never experienced anything quite like this. The process felt excessive and poorly timed.Upon arrival:The house itself was good overall—just very hot at first. After a bit of a scavenger hunt, we eventually found the remotes that control the A/C units (one in the master, one in the hallway outside the two queen bedrooms, and one in the game/bunk room). Once we got those going, things improved quickly.Biggest issue:Aside from the unusual check-in process, the main concern was the back door in the kitchen. The lock is essentially ineffective—if you pull on the door from the outside, it opens even when “locked.” We ended up improvising with some rope to secure it (not exactly a five-star solution).Because of this, I would not have felt comfortable having younger kids sleep in the bunk room without adults nearby.Master Bath:Be prepared—the shower has a bit of an “open concept” design when it comes to water. Plan on using extra towels to dry the floors after each use, and tread carefully, as it gets quite slippery.

Everything felt like a home with the horses next to the property

WORST VRBO EXPERIENCE EVER IN 20 YEARS of renting VRBO properties. I have never had to write a review like this.This property is non-compliant with basic VRBO policies, like providing a safe home with locks on all doors. It is out right negligent when it comes to safety. Two main downstairs doors in the kitchen did not have locks. One French door you could just push open, not to mention the cold air that came through the hole in the door. The whole reason I booked this home was for my 4 grandchildren in the bunkbed kids room, which is downstairs. All adult bedrooms are upstairs with no NO LOCKS to secure the home downstairs where the children sleep. My son arrived the second night and rigged an extension cord from the kitchen door handle to a drawer, just to provide some type of safety. I made numerous calls to the property management who kept telling me through texts that the problem would be resolved by sending a locksmith over; however that never happened during our entire stay. Also, I believe the management company is not even from Reno. They would never make a direct phone call to me or send someone over to address the problems (also issues with the heating system that had faulty remotes that did not work). The only way they would communicate is through text messages.The management company first offered a 5% discount, but I insisted on 10% at the very least, which also required numerous texts from me and is still not resolved.

Thank you so much for hosting us , everything was clean and perfect , great property to stay at for a weekend in Reno

Absolutely an amazing place to relax and enjoy the beauty of Reno. Quiet neighborhood but close to everything. Would highly recommend and definitely stay again.

This house has it all; enough room and beds for my family of 4, my sister- in-law's family of 4 and my MIL. Kitchen is stocked with all the necessities, but close enough to plenty of restaurants, if you want to eat out every meal. We skied and snowmobiled in Tahoe three days. It's so easy to hop across the state line to California. I would absolutely stay again!wouagain!!tdasnpwmobIiked

We did enjoy this home. The overall experience was decent. Be careful if staying in the cold weather, each night the toilet in the primary bedroom froze. It was useless. We reached out to the host and they did nothing to help with the situation, they told us to open the valve (it was obviously open). Know that if it’s below freezing, you might have only 2 bathrooms instead of three. For our party, that was a big deal, especially considering it was a senior couple staying in that room with a non-working bathroom. The host offered a 50 Starbucks card, which I felt was very underwhelming. Also, be prepared to be peppered with questions asking for your personal picture as well before check in. It was the most information ever needed to stay in a rental house I have experienced.

We really enjoyed our stay! Listing was very accurate and management easy to work with. Really liked the peaceful location and views. We would stay again.

The home is as like all other reviews have mentioned. Very good for families, especially w/ little kids who need crib/playpen space as there's a lot of room in both living rooms for such things.

Clean & well equipped. This lovely home has all one would need for a get-away.

It was perfect for our needs.