LUXE15: Blue Diamond VIP mega lodge Lake Tahoe hot tub pool game room

We rented the full building. There were a few issues when we arrived, including a flipped circuit breaker, that were resolved quickly. The management was very responsive.

We had a signed and fully paid contract months before our stay for 15 bedrooms and ll bathrooms for our party of 29. Three weeks before the stay, they cancelled the upper two floors removing all the luxury amenities, 4 bedrooms and 3 baths, two of them, master suites They took away a full commercial kitchen, a large hot tub, steam rooms and more....they did NOT provide us with an appropriate refund. They figured our the cost of the beds, claiming their are all equal and that none of the other amenities were figured in. The communication was horrible, they even sent out contradictory information the same day check in. The floors were very dirty and their were no cleaning products in the home which we rented for 5 nights. One of our family units cancelled, not enough bedrooms another family left after the first day, the place was just too crowded and rooms insufficient for our family. My husband was nearly completely blind when he accidently knocked the faucet knob was burned severely by the shower water. My granddaughter was also burned, same issue. During our stay we wrote them 15 times, no response. Had we booked the lower unit next year, same 5 days it would have been over 5 thousand less than what they charged us based on the refund. I DID NOT agree to this change in the rental, They just refunded an inadequate amount of . DO NOT TRUST THEM. I. Wish I had more space to write all the thigs that were wrong with the week because of the property. DO NOT RENT

This is a gorgeous property. Lots of stairs and no elevator. The communications with the managers were excellent. The top condo was shut down due to a gas leak so we weren’t sure if we would have the entire building or we would be lacking the four bedrooms in that unit. They kept us well informed of the status and we finally did get to use the unit. Did I mention that there are an incredible number of stairs?

Gorgeous property

Clean property with a great view and all the amenities to make a fun trip for a large group!

The place was really nice! The only confusing thing was that the property is separated into 2 units. Not a big deal but didn’t know until we got there. The kitchen is super full with pots, pans and serving ware. Had everything we needed for meals. Julio was great at communication, he checked in on us multiple times and responded very quickly when we had questions.

Upon arrival I went to one restroom and there was barely any toilet paper so I went to the bathroom across the hall on level 2 and that bathroom was not clean. There were two green jelly beans on the floor and when I got some TP to pick them up, the floor was filthy. I went back to the kitchen and got a paper towel and wet it and wiped down the floor that was full of hair and dirt. That shower also had hair on the wall and along the baseboard. The bathroom right at the base of the stairs on level two, also had some dirt on the floor (could feel it in my bare feet) and the towel bar was broken and if you hung more than one towel it came off the bracket. That tub/shower also didn't drain, I decided not to even use the shower then next day and wait till I got home because the water backed up so quickly as soon as you turned the shower on. I would think for the amount we paid for the unit that the basics of cleaning the bathrooms would be done – was surprised in the lack of cleanliness Then on the evening of June 11 South Lake Tahoe was experiencing a huge thunderstorm with heavy downpours. As our family was in the kitchen on the 4th floor water started pouring out of one of the canned lights above the stove and appliances. We immediately had to clear out our food and scramble to get pots and pans to catch the water. As we realized the water was coming faster than the pots could handle we used the garbage cans. The water then started to come out of the ceiling in other areas. We called the property manager and he arrived about 45 minutes later. It appeared that the problem was on the roof with a clogged drain. Needless to say our last evening family dinner was full of chaos and anxiety. Our family had to clean up the mess!! Please contact me for any further details.

Beautiful spacious home with fantastic view. Accommodates all my family members with more space available

We enjoyed the largeness of the house for our family reunion! Allowed all 32 of us to be in one place! Julio was very response anytime we reached out! However the upkeep of the house needs some work for the price you pay for your stay. Here is what we ran into. The upper AC unit we discovered was not working, technicians had to come during our stay. Multiple maintenance in the kitchen - multiple burners on the stoves were not working -one of the sinks had no hot water -2 hood the 4 dishwashers did not work Cosmetic items -damaged dry wall in walls and ceilings (Dents/large patches missing) -multiple bedroom/bathroom doors didn’t lock -Hot tub had cloudy water and didn’t look clean

PROS: We were able to have everyone in the same house, which was great! Everyone had their privacy, and could congregate in the main living areas. The view was awesome! CONS: I was a little disappointed that the kitchen did not have any essentials like salt, pepper, spices, cooking spray. Some of the bedroom lamps were missing knob. The bottom floor was freezing - dual zone heating would really help. The house does need a little maintenance. Please note- sites like VRBO, AirBnB, Expedia, etc say that the house has an elevator- IT DOES NOT!! There are A LOT of stairs!