Government Road 5/26, Nelson Bay - Modern townhouse just 500m to Nelson Bay Marina and CBD!

The cupboards & crockery weren't clean. Previous patrons had put away filthy dishes, mugs, glasses etc. Some sticking together. Whoever overseas the cleanliness of this place has done a very poor job. The downstairs windows at the back of the property cannot be locked. So it was a case of informing the people who manage the property & there response was don't leave anything of value inside. With a complete disregard for general safety of myself & my friends. No attempt was made to resolve the issue immediately when brought to their attention, nor was there an offer for any type of refund or reimbursement either partial or in full. I would not be able to recommend anyone to stay in properties managed by this group in future without a vast change to their approach to looking after units like this one. It might be that the owner is unwilling to bother to remedy some of these issues. As the window lock problem is not new.

The Place was tidy but not overly clean and was showing its age. The biggest negative was the bed, it was one of the worst beds we have slept on. And made for an uncomfortabe stay.

Very suitable with 2 separate bedrooms and extra toilet downstairs. Stay was somewhat marred by the property advertised as having air con, but on arrival it didn’t work. Agent told us it was awaiting replacement but I feel we should have been made aware of this. The only downside of this property was without the aircon it was uncomfortably hot.

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: thank you but i wasnot happy n i called twice and i get ignored. the service should be better. and u should respect customers.

Rating Details: The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The key pick up was simple although the envelope had an unclear number on the front and the number on the remote didn’t match the unit number. It created a bit of confusion. The unit was in a great location and it was perfect for our needs. The only thing that would have made the unit better would be air conditioning on the top level as the lower air conditioning doesn’t reach the top floor. The outdoor barbecue wasn’t there. Other than these things we really enjoyed our stay in this unit.

It was clean, comfortable and conveniently located.