Glamping at Iluka Retreat - Deck Included

A lovely place, the tent was set up beautifully, very clean and comfortable. Sadly there was a lack of staff around the camping grounds in the evening/night!There was a very large group of people staying who were extremely noisy past 10pm (time stated by the property for guests to be quiet and respectful of others on the property). No staff present to ask the group to quieten down. The group were drunk, noisy and swearing. Not a pleasant experience having to take our children to the toilet, walking past people passed out on the ground!

Tent and scenery were great. Had an unfortunate situation where the receptionist someone else with the same name into my tent without checking any identification. Her excuses were unprofessional, making the situation worse and making me question the business’ security and duty of care to their guests. The property manager visited us later and out our concerns to rest, actively listening to our thoughts and feedbacks to ensure new measures will be put in place to prevent further incidents like this.Facilities are a bit more to be desired. The bathrooms didn’t have adequate drainage so there was always a lot of excess water on the floor from impractical showers. Had to supply our own utensils since forks and spoons were always missing. But that more on the other guests lack of understanding of a communal space.

Place was awesome. Really relaxing stay