Aqua Tranquility - Waterfront with Pool in Destiny East

Our stay was great house was more then equipped with everything you would need the only thing was it could have been cleaned a little more we did ask to get in early and they did get us in early and I would say ok Mayb they got rushed but we only got in 30 minutes early so that wasn’t the issue and one other issue one of our guests car parked and literally because we took pictures of it literally only not even a fourth tire was touching the grass and they left a ticket on their car the right thing to have done would have been to knock the door and we could have moved it up I don’t know a couple of inches but other then that over all a nice vacation o and the neighbor across the street literally the same got themselves a ticket also I don’t know Mayb they needed some money for lawn services

Beautiful Home. All amenities we needed. Great location near beach, store and restaurants. We were assured the spa/pool would be warm by the time we arrived. Pool finally warm by day 5. Needed instructions on how to operate pool. We were not aware that there was construction right next to our pool. We did not have much privacy and felt this should have been disclosed. We tried to ignore construction workers and had a great time overall.

The location of this home is perfect! Great walking or biking distance to the beach. Even the beach had free parking and never had a problem getting a spot! Home was large and fit more then enough of us, which was 8 adults and 2 kids. Pool was perfect for those days you don’t want to go to the beach. Privacy was excellent in the backyard from the neighbors. Only complaint I would have is the cleanliness. Owning your own cleaning company you know how thorough things should be and this just wasn’t don’t properly. Also I would expect more patio furniture on the upper decks, especially the roof top deck to really show it off.

The best mix of beach, pool, and lake life for all ages. Plus the beautiful view from up top. Great place to stay and great company to work with during your stay.

Upon checking in @ 4 pm / Saturday-Nov. 7th, we noticed the pool & spa were not heated as we requested and paid for - I sent an email to property mgmt. company (5 Star Properties); by the next day neither again were of proper temperature -- I send yet another email and call several times - only to get voicemail -- at which point we lost 2 day s of enjoying both the pool & spa, so I contacted my credit card to to dispute the heating charges. Monday brings no change in pool temp., I again call (10:45 am) and explained to the gal what's going on - her very first comment to me was: why did you call your credit card company to dispute the charges? ... we would have refunded you the money; my reply was really - that's first worry for someone in the customer service business? .... she continues on with much the same for 10 minutes, when she finally says that she's call the Pool vendor to have him come out - which he did - at 6:05 pm ... a 3rd day of not being able to enjoy the pool & spa. The pool vendor stated that the main person was on vacation, but he would come over tomorrow (i.e. Tuesday), to double check the system - we did see anyone until Friday morning @ 9:50 am. In the mean time, I spoke to Justin @ 5 Star on Tuesday and Martha on Thursday, regarding some sort of refund of the rent - I explained that we rented the house for the primary reason of having the pool & spa, because we as a family were not doing any sightseeing, etc. because of COVID. Justin was nice enough to say he would check with a Supervisor -- never heard back from any Supervisor ... thus my call to 5 Star on Thursday - which is when Martha answered; after explaining to he that we lost 3 of 7 days use of the primary elements of renting the house, she came back not just once - BUT three times in a row: did you read point #25 in your contract? (referring to the fact that they were not liable for malfunctioning pools or spas) -- I could tell right away that she was wanting me to answer 'yes or no', because she was recording the conversation ..... after she calmed down, I stated that point #25 would only be applicable if we had started out with a working pool & spa - which clearly we did not - she put me on hold for 4+ minutes trying to locate a Supervisor - when she finally came back on online, she stated: that a Supervisor would be back until next week -- I said goodbye & hung up ...... VRBO should distance themselves from 5 Star Properties!!

The property was beautiful, clean, relaxing, i love it.

This property was even better than described. It was the perfect location for a family Christmas trip to Destin. Couldn’t imagine how great it would be in the summer!

80 Tranquility Lane was the best set up... a place where everything was there for you... space was unbelievable... we had 13 ladies and was never crowded.... at night the pool was beautiful with changing lights. We will be coming back ??

Clean and excellent for vacation