9BR Gulf Front Home, Pool, Elevator, Pool Table + Free Attraction Tickets!

I don’t even know where to start with this review. I’ve had to contact the management people before we even came down to stay multiple times. When we arrived, there was no Wi-Fi the entire week, cockroaches, tape on the floor to patch up the floorboards, water running with the ice machine and the air-conditioning unit wasn’t working well. Everything looked old dense in the wall. Was not kept up very well as the picture showed. I would say the best thing about this front was the location and being right on the beach. Maintenance had to come twice while we were there and not very much seating to lounge around for as many as the home could house.

House in very poor condition, oven did not work, showers did not drain, found five dead roaches and two alive ones, leaks in the ceiling, some of the TVs did not work, elevator only goes up, Wi-Fi is terrible-Had to use cell service. Structurally this house needs major updating, sagging floors, etc. AC does work.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house was in shambles and literally falling apart.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house is beautiful! There were just a few things that could use some improvement, we did see quite a few roaches during our stay in the bathrooms and kitchens, which we understand is a constant battle in Florida. Our biggest complaint is the wifi not working at all in the carriage house and the wifi in the house being VERY slow. As a group of women who were on this trip for business and pleasure it was frustrating to not have good reliable internet. The final concern is that there appears to be a leak in the ceiling of the carriage house right at the top of the stairs.

Roof leakedDamage all over the home Rotten wood inside houseAC not functioning I expect a refund for the 2 nights I was forced to spend in the home

I want to post pictures of this home as it was disgusting. We were informed after having three different maintenance people come to the property to repair things but also not repair things that the owner of this property doesn't even live in the country and is a slum lord. He won't get things fixed or updated because he still makes a tone of rental money on this property. The pool didn't work the heat to the pool didn't work the mattresses were the most disgusting stained things I have ever seen. The TV's didn't work the tub faucets leaked all over the floor because they weren't put on correctly. The ceilings looked like they were going to fall in because of water damage. It was horrible. Benchmark Property Management knew about the home being in disarray and VRBO should not be representing this home as it will bring your rating down. I am disgusted that out of all the times I have used VRBO this was the type of home and Management team you have representing you. I will find a way to add pictures and reviews wherever I possibly can so that this home doesn't ger represented anymore.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall everyone enjoyed the stay! Location was the best part! House design and space was also great! However there were many very large size flying Roaches we encounter daily. They were not just in one part of the home they were all over, the master bedrooms, the kitchen, pool area, and third floor rooms. The garbage when we arrive was over flowing and smelled like a dead body unacceptable on arrival. Garbage wasn’t picked up until 5am Saturday we checked in Tuesday meaning we had to deal with the smell. They also made us responsible for pulling the cans to the end of drive way to make sure which should not have been our job and then told us we would be fine if they were not there to be pulled. How should this be the responsibility of the guests checking in. I would recommend making sure garbages are pulled before new guests arrive and having some one come spray.

The property location was right on the beach which was nice, it was very busy though because the public beach access is extremely close. The house needs updating in many areas including but not limited to the ovens, the ice maker, the plumbing, and the dishwasher. The house needs a very good deep cleaning as there was roach feces in several cabinets. We had nightly visits from huge, flying roaches, approximately 20 total. It was disgusting. Two night before we left we found out that the windows in the kitchen area were left open, which we assumed was the reason for the roach infestation. The bathrooms and sinks need updating, as the faucets leak all over the floor as do the toilets. The downstairs shower does not drain and has a very strong smell of urine. The ice maker never did work properly for the duration of our stay. We contacted benchmark management and they never sent anyone out. We will never be renting this house again or any house from benchmark management. We were very disappointed.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I forwarded photos of the trash build up over 5 days of our stay! This is well documented! The beach/location were great but the a word...NASTY! Trash from previous guest still in 2 of the bathrooms, ceiling leaked during rain (2 rooms) being in the building industry, it was easy for us to see the problem, tiles missing on the roof! No AC in the garage apt from day 2!! Top oven does not work, ice make was always 1/2 water, lovely roaches every evening in the kitchen, pool toys left in box, moldy/mildewed, return air vents very dirty, I could go on but let’s just say....again, NASTY! We owned a property at Villa Coyaba and know what it takes to have a high dollar property, what it takes to keep quests happy, again very disappointed....

Like many other reviews, the property was dirty. I even emailed the property before our stay and was assured it would be cleaned. The floors were so dirty our feet were black. There were roaches. A lot of things were broken - most importantly the door to the pool does not stay shut so be careful if you are bringing young children who might wander around. I did notify management about this issue. Besides all the issues, the size and location of property is great for big families.