Special Summer Rates! Comfy Unit, Pool, Breakfast, Shuttle, Parking

THIS WAS A GREAT PLACE TO STAY IF YOU WANT TO DO DISNEY STUFF. THEY HAVE A SHUTTLE AND ITS LOCATED CENTRALLY TO MANY THINGS. BUT WE WERE NOT DOING DISNEY THIS TRIP SO ALL THE TRAFFIC WAS A LITTLE ANNOYING

My family and I arrived at 330 am; the front desk said the hotel was busy and had no room for us (it had all been paid for 4 months earlier!!!). They said they could reimburse us and we could leave if we were not happy!!!! After 2 hours they gave us a room with just 1 bed (we are 3 people !). We could observe the same happening with other families! We were able to get our room with 2 beds a day later. Additionally, they never explained the room would not be cleaned daily - just every 3 days. The workers at the front desk were hostile to people. Such as unhappy and terrible stay. I am sorry for my family and others who went through the same.

The front desk was pleasant, but really didn’t have any answers to my questions about local things. The rooms could use updating.. The landscaping definitely needs redone. Breakfast I liked it’s a nice hotel if you don’t mind paint chips and a little bit, Warren carpet and Furniture, the pillows were terrible they were like Half pillows.

When we arrived, the odor was awful and the bathroom wasn't pleseant in general.

Could be better rooms need to be renovated . They need to buy new bedsheets they were stained. The shower knobs are lose on both rooms I had.

The shower curtain needed to be replaced. The shower bar was sagging. The lamps on the bed stands were old and rusting. The window A/C was difficult to adjust. Also, no wake up phone call service. Breakfast was the best part of the stay. Lots of food and choices. Room was clean.

The location of the property was excellent lots of attractions were at walking distance. The only thing was the customer service the receptionists were a little bit rude to us and they were not helpful at all.

The host was not welcoming and appeared rude. Our room was dusty, there were not enough towels and housekeeping is not daily. There was lot of noise coming in the room from people walking, talking, elevator noise. We couldn’t even sleep. Horrible night

I was told the room is going to be cleaned after 3 days stay. On 4th day the room was still untouched, and this time I was told I should have requested the cleaning. Stayed 5 days in total. Cleaned my own trash, bring fresh towels and toilet paper.

I wouldnt stay there again. Doorknob fell off bathroom door, shelf closet broke, keys didmt work, gym was under construction , breakfast was lack luster. Sheets were dirty and when i told staff it looked like blood specs on it she said it wqs mold as if thwt was qny better. Terrible. Good location tho

Great stay. Convenience for our work trip.

Great place

The check-in was long and the room was already in use by another guest. They had to give me a different room and it was very dirty and nasty. Tub faucet wasn’t even attached to the wall. Looked like blood stains on the bed linen. Felt like a one star motel. This is not a hotel. All the doors go to the outside. The curtain for the window didn’t even cover the window and we were on the first floor.

The breakfast got boring after three days. YOU NEED TO PUT A MICROWAVE IN THE ROOM!! And A SMALL COFFEE POT WITH TEA BAGS! Otherwise it was fine , but when u know there’s four guests in the room please provide four towels at the beginning

Not the best. Definitely needs updating. Extra fees when you arrive. Bathroom was falling apart. Super loud neighbors that blast music until 3am. The location is great for Universal & the shuttle is a plus. Would be okay for a night. Maybe not longer than that in my opinion. Lots of parking.

It was standard. Nothing less

No hot water lights out above sink

It met our needs perfectly.

Rooms were not since we arrived. Report complaints to manager and nothing was done. Asked for refund but they refused. I suggest that you take this place off your list.

When I called previous to my stay, I was told on the phone that they had a restaurant and bar. When I checked in and asked where the restaurant and bar were located, I was informed that whoever had told me that inaccurate story was wrong and there was no such thing as a restaurant and bar. The staff was very apologetic but did not eliminate the fact that I now had to figure out how to feed myself outside of the Convention I was attending in Orlando. Additionally, on Monday, I passed by the small workout area that I try to use always on the road, but found a sign that said CLOSED! When I asked a staff member when it would be open this week they went to ask someone else and came back that they thought it would be open next Monday, 2 days after my 4 days stay. Another disappointment, to say the least. Also, there were small gnats flying around my room for all four days which I received some bites on my legs in addition to a decent size bug that was under the towel placed on my bathtub area that scrambled to get away when I discovered it hiding. When I told the staff about this problem, they told me they could spray the room next Monday which again was 3 days after my departure. Despite all these disappointments, not once did anyone offer any kind of reduction in my bill or anything at all to make up for a very poor experience. Not exactly a recipe for success and even a consideration of a return visit. Not good at all.... Ken Kobane