Features
Map
Rates & Availability
Review
Features
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PETS
No Pets Allowed -
SAFETY
Carbon Monoxide Detector Not Reported (host Has Not Indicated Whether There Is A Carbon Monoxide Detector On The Property; Consider Bringing A Portable Detector) Smoke Detector Not Reported (host Has Not Indicated Whether There Is A Smoke Detector On The Property) -
BEDROOM
2 Bedrooms -
KITCHEN
Dishwasher Microwave Oven Refrigerator Stovetop -
LAUNDRY
Laundry Facilities Washing Machine And Dryer -
PARKING
Onsite Parking -
INTERNET
WiFi Available -
OUTDOORS
Balcony -
POOL/SPA
Hot Tub Shared/communal Pool -
BATHROOMS
2 Bathrooms Hair Dryer -
LANGS SPOKEN
English -
ENTERTAINMENT
DVD Player TV -
CLIMATE CONTROL
Air Conditioning -
LOCATION HIGHLIGHTS
Near The Ocean -
SERVICES AND CONVENIENCES
Iron/ironing Board Phone -
SUITABILITY/ACCESSIBILITY
Smoke-free Property
Map
Rates & Availability
Review
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Ronald G.
Submitted Jan 11, 2019
Stayed Dec 18, 2018This is a standard, Castle-managed Kanaloa unit with no upgrades or updates. Decorated like a hotel room. Comfortable furniture. Sparsely stocked. The third night we discovered rodent droppings, urine, and damage throughout the kitchen and other areas.The following morning we reported this to the front desk staff who told us they would contact maintenance and housekeeping. We were charged to have the condo cleaned. Maintenance did not respond until two days later. In the interim, we purchased traps and caught two mice in the unit. The air conditioning stopped working after the third day. We reported this. Again, maintenance did not respond and we were without air con for the rest of a 10 day stay. Staff was pleasant, but unresponsive. Neither problem was treated with interest or urgency; we were told that “these are condos, these things happen”. We have stayed in Kanaloa units more than a dozen times, and always have looked forward to returning. This time, not so much.