Islander 412

The check in was horrible because Vacasa didnt send my info to the property and when i called them they said I had to wait for a Supervusor to call me back, the Supervisor never called me back, The Islander had to call them. It was a very stressful process

The condo was excellent!! The whole place was clean. Will be back

This was a graduation trip for my daughter - she was graduating college. My husband and I took her and her husband on this trip. We chose this rental because it has two bedrooms each with a king size bed. However, only one room key was provided. The first day I called to request another one because two adult couples were staying there and would not be doing every thing together the entire time. I was told no problem I would hear back by the end of the day. We heard nothing. I called again the next day. Same response. Each day I texted and was told it was referred to the local team, escalated and I would have a response asap. I never received a call back from anyone. I gave up at the end of the week. It was very frustrating coordinating our day around the one pass for four adults. At the end of the week, we finally found a wrist band in one of the drawers and we tried that on the beach gate and it worked. This was not in any instruction in the room, was not relayed to us by management or left out for our use. We are regular travelers and we have never seen such poor customer service. It was very frustrating after looking forward to the trip for so long. The condo itself was as pictured and very nice. However, we would choose not to rent with this management company again.

The place was very clean and organized. Just be aware that the resort doesn't control this particular room. When I arrived I tried to check in a little before 4:00 and the attendant basically told me they have nothing to do with outside rooms and I would have to talk to whoever rented me the room. Ultimately received a text message and where to find a key to get in. Only received one key and had to reach out via text message to get another one which they did provide while I was out. Luckily I never had my car towed as I didn't receive a parking pass for the property. Another thing to be aware of is you can't access the property without a gate code to allow you to drive in. Basically you can't do anything until you get the text message with all the information so don't arrive early. The room itself though is very cozy and inviting. In summary, the initial check in was very confusing but once I got past that this stay was perfect