Features
Map
Rates & Availability
Review
Features
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PETS
No Pets Allowed -
SAFETY
Carbon Monoxide Detector Installed (host Has Indicated There Is A Carbon Monoxide Detector On The Property) First Aid Kit Smoke Detector Installed (host Has Indicated There Is A Smoke Detector On The Property) -
BEDROOM
Bed Sheets Provided Sofa Bed -
GENERAL
Unit Size: 345 Sq Ft (32 Sq M) -
KITCHEN
Coffee/tea Maker Cookware/dishes/utensils Dishwasher Electric Kettle Microwave Oven Refrigerator Stovetop -
LAUNDRY
Laundry Facilities Washing Machine And Dryer -
INTERNET
WiFi Available -
OUTDOORS
Balcony -
BATHROOMS
1 Bathroom Hair Dryer Shampoo Shower Towels Provided -
LANGS SPOKEN
Croatian English -
ENTERTAINMENT
TV With Cable/satellite Service -
LIVING SPACES
Living Room -
CLIMATE CONTROL
Air Conditioning Heating -
LOCATION HIGHLIGHTS
In The City Center -
SERVICES AND CONVENIENCES
Iron/ironing Board -
SUITABILITY/ACCESSIBILITY
Smoke-free Property
Map
Rates & Availability
Review
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Paul S.
Submitted Jul 27, 2024
Stayed Jul 15, 2024My son and I recently stayed at a Vrbo unit in Zagreb, Croatia, called Lux Nest III City Apartment URBAN STAY. This unit was great, and we enjoyed our stay very much. But I'd like to describe a communication glitch at check-in: I booked this unit through Vrbo, so I expected all communication to occur with Vrbo. I didn't realize that URBAN STAY was an organization (not just part of the unit's name), and that I should expect email from them. Before check-in, URBAN STAY started sending me emails to explain the check-in procedure, but I didn't open them because I didn't recognize the sender's name and thought they were spam. Not knowing how to check in, I contacted Vrbo support, who told me about URBAN STAY. URBAN STAY then contacted me over WhatsApp, and our check-in succeeded. Yes, it was my fault for not understanding the role that URBAN STAY played, and URBAN STAY did everything right. However, I'd like to suggest a change that could avoid client confusion like this in the future: When a Vrbo reservation is, in fact, a reservation with a third party (an organization like URBAN STAY), could you please make it clearer to clients that communications will originate with that third party? Or, better yet, figure out how to make the third-party's emails appear as if Vrbo is the sender. (This is technically possible -- perhaps by using spoofing.) Thank you, - Paul Schafer