Cozy King Bayfront Suite | Pool, Gym & Parking

The unit was NOT the same as the one depicted in the photo. Additionally, as soon as we entered the unit, we noticed several examples of damage that we reported immediately. For example, the towel rack in the bathroom was actually on the floor; one of the closet doors in the bedroom was improperly installed, loose and dangling from its hinge point; the pantry door had been damaged and had painter's blue tape holding it together. These are only a few examples. I can provide photos if necessary. Management stated that they would notify maintenance. No repairs were attempted. Also, the unit amenities stated that the unit had an icemaker, and a hair dryer. There was no icemaker, nor was ther a hair dryer in the unit or on the property. The kitchen was supplied with only 2 normal dinner plates, and 2 desert/salad plates, 2 cereal/soup bowls, and 3 drinking glasses. Although we didn't expect a Royal Doulton formal dinner service for 12, we viewed what was provided as woefully inadequate. There was also an issue of other pet owners NOT cleaning up after their dogs.

The unit was dirty when we arrived. We had a total of two bath towels and one wash cloth to share between two people. It is doubtful the towels were that clean too. When we asked for additional wash clothes, hand towels and bath mat we were told the onsite service was notified and will bring them. There is no onsite service and we had to spend time out of our day to go buy those items because they were never delivered. I suspect the host was an AI chatbox, but they said they weren’t. The sheets were also dirty. The tub didn’t drain. Also, there is no trash can, so we had to have trash bag just sitting on the floor. Staying at a motel 6 would have provided better service and might have been cleaner. Host did not offer any type of partial refund for our troubles