Villa Regency, luxury 2 story villa in a preferred residential area, pool & spa

We loved our stay. The house was amazing, and our group enjoyed all the amenities, which were a very good quality. Pool, spa , and the house was very clean. My husband fished from the boat deck, kids played in the pool. Very friendly and quiet neighborhood. We love Cape Coral and we will definitely come back next year!

Unfortunately, this was a very disappointing vacation property. When we arrived, we learned there was an additional $50 cleaning fee if we used the grill(and we would have to refill the propane before checkout). The grill was listed as an included feature, and there was no mention of this fee in the vrbo listing. Also, 2 of the 3 underwater pool sitting stools were broken off and the sharp pvc plastic post tops were wrapped in duct tape(but we still got some leg scratches from bumping into them during our stay). The upstairs A/C was flaky. Ranging up to 82 degrees at times, which made sleeping difficult. The property manager did send in a technician to fix it, which gave us a couple better night sleeps. The dock lights didn't work, until we reported the problem to the property manager. The pool deck area had several ant sand mounds in the cracks, and the lanai wasn't secure since we found dead lizards in the pool. Shortly into our stay, we realized the house didn't have paper towels, napkins, dishwashing soap, toilet paper, kleenex, hand soap, bath soap, shampoo or trash bags. When we asked the property manager about these missing items, we were told these items aren't included with a holiday villa. The VRBO listing didn't disclose these items would not be included, and actually listed many of these items as included. Over the years we have rented several vacation homes, and we have never needed to purchase such basic items. Whoever stays at this place after us, will benefit from our extra trips to the local stores. Due to covid, the check-in process wasn't in person. It would have been helpful to have an orientation by phone or video on the pool operation, etc... The location was further away(drive time) from areas of interest(Sanibel, Fort Myers Beach). Also, future renters should be aware that the extra electricity cost. We only heated the hot tub 2x's, the upstairs A/C didn't work much, and we were good about keeping doors closed, etc...and our electrical costs were $90. Honestly, this is the first negative review I've left for something. It was just so disappointing to plan, budget, be excited for a vacation....and then experience what we got.