The Palms at Oracabessa *Luxury Vacation Rental* Fully Staffed

HOST WERE VERY ATTENTIVE

The house is absolutely gorgeous. The pool is amazing. The owner is very prompt in responding to messages. Kelly was so fantastic! Always had a smile on her face and willing to help with anything. Chief K cooked us so many local favorite dishes !! Can’t even pick a favorite for every dish was spectacular. We even caught a tuna and he fried it up for us !! We had the best time!! And the fresh mangos were amazing

Celebrated my 60th birthday with 20 family and friends we had an amazing time. The house was clean and spacious, just what we needed .Will definitely book again. Host was accommodating which made the stay even better

I have planned my husband's 50th birthday party for the last 18months. The host was helpful and responsive in answering any questions and coordinating activities. Upon arrival the home presented well, definitely dated but well. Next morning began the snowball of issues. 2 bathrooms had serious water leaks. 2 others had minor leaks which we tolerated. There was a beehive in the pool area and a guest was stung by a wasp. The bottom level bathroom had a leak and 1 bedroom on this floor could not be used due to ceiling leak from the above floor bathroom. Air conditioner in room 7, leaked throughout our entire stay and did not have working lights on one side of the room. AC on the 3rd floor leaked intermittently throughout the stay. On the day of my husband's 50th party, all 17 guests awoke to no water or toilet that was not resolved until 4:30 pm that day an hour before the party. The host did send maintenance out for each of these issues. It took 3 days for the bathroom leak to be fully resolved. As previously mentioned the AC issues remained the entire stay. The host was responsive until I requested a review of these daily issues by the owner, I was told messages would be passed up, but no further response to questions from host. Chef aimed to please and was extremely hardworking. BJ was excellent. This could have been a 5 star vacation if this home would undergo serious maintenance. Truly disappointing

On-site staff, Chef Herman & Housekeeper Kim, were phenomenal & saved our trip. Chef H cooks scrumptious Jamaican food & was up to any challenge, including special requests like rack of lamb & lobster. He preempted guest needs, replacing low items before asked. He navigated food scarcity on the island after recent hurricanes, getting eggs & other scarce food as often as he could. Chef H dealt with subpar equipment in his kitchen. The fridge was not consistently working, & he arranged for repairs twice, preventing any food spoilage. Chef H deserves far better working conditions for a chef of his talent. Kim greeted us on arrival, ensuring every guest found a room to their liking. When we encountered issues with the smart TVs, plumbing, A/C leaking, & more, Kim acted fast to fix things herself or arrange for repairs & usually stayed late to make sure we were good. Kim deserves far more on-site maintenance support & time between bookings to clean/prep for the size of the property.The interior of the villa is not as pictured. It was badly built & is poorly maintained by vendors. No toilet paper holders or towel racks in bathrooms; roof & A/C leaks; shoddy door handles & sliding doors; outdated kitchen appliances for chef; insufficient silverware & cups in kitchen; rooms with no closets or outlets; brittle/rotted outdoor furniture; insufficient seating throughout the villa; slippery tiles & exposed wire near pool; uncomfortable dining chairs. Listed as luxury, reality was not.

This house is beautiful and huge but could use upgrading. We had a lot of issues upon arrival, but the property manager worked diligently to get things corrected. There was a housekeeper, but the rooms were cleaned once, not sure what the cleaning schedule was. and maintenance or security (not sure what his title was), was present a few days out of the week. We had to visit the grocery store every 2 days b/c the refrigerator would not hold all the groceries. I recommend getting a commercial refrigerator and stove or repair the 2 stoves and ovens that are currently in the house.

Very spacious house accommodating our large group of 22 people. Rooms are large, most with their own bathroom. Several king beds, the rest queen. Beds comfortable. House clean. Housekeeper very friendly and kept the property clean. Always asked what she could do to make our stay better. Chef made excellent food. Helpful for shopping. Breakfast was around 10 am and dinner around 7 pm unless we asked for other times. Pool initially with algae but was cleaned within a few days. Drivers - BJ and Tim- were the highlight of our stay. They were so accommodating and friendly. Helped to show us the highlights of the area. Saved us money when they could. Only negatives of the stay besides the pool being dirty initially were the WiFi was down for about a third of our stay, showers were frequently cool water(never hot), and location of being quite a ways from the beach and other activities. All in all, would definitely recommend for large groups and would stay there again.

The house was very spacious and comfortable. The best view overlooking the mountains and ocean! The star of the entire stay was Chef Shane! Unbelievably the best variety and robust flavors in all he cooked for us! We all were so impressed with his presentation of food. He clearly cooks from his heart because you can taste the goodness in every spoonful! If it was not for Shane, Melissa and Antoinette this trip would not have been so memorable! I want to personally Thanks all 3.

It was great just wish the cook would have communicated with us more

Great property, beautiful staff and service.