Ocean Oasis - Oceanfront Escape + Hot tub!

We've been having family get togethers every summer by the Pacific Ocean for several years now. A few years ago we stayed at a house hosted by Deepa and loved it so much that we kept coming back to the same house every year for the past few years. This year, that house was not available for the dates that we wanted so when I saw that Deepa is also the host of this house, we decided to try it out and I'm glad we did. This house was amazing too. Beautiful views and right by the ocean. The beach was clean and the water was clear. The rooms were comfortable and the kids in our group loved the room with the bunk beds. Overall the house was great and now we have 2 houses hosted by Deepa that we can consider for future trips :)

The house is beautiful and was perfect for our two families!

This was supposed to be our second time staying in this house with another family, but the day of our stay, just 2 hours prior to check-in, the host canceled our trip. I called her for check-in info and she wasn’t even confident that it was our check-in day. She needed to call me back and our next correspondence was via messaging saying the house suddenly had a gas leak, and our trip was canceled immediately. An hour later, of course after I found something else, the house was suddenly available again and all clear. Communication was extremely poor this go around the entire time. There was no communication to any of our questions. We had noticed a prior stay where she canceled a trip but we were willing to give it a try again since we had a great experience. We were shocked it happened to us. This listing can’t be trusted and we will never be returning.

I booked this property on October 6th. My family was coming from all over the country to celebrate Thanksgiving and my 50th birthday. I messaged with the owner a few times regarding specific kitchen items as well as the possibility of an early check in. Deepa was responsive and answered my questions. She advised me to contact her the day of our check in regarding early check in. As I was loading the car and heading to the airport to pick up my sister, I messaged to ask when we might gain access to the property. I received a message with a phone number and a request to call. When I called, I was told that the property was double booked and my reservation would need to be canceled. I expressed my frustration and confusion regarding the situation and she proceeded to make excuses such as the “power cyclone” that had impacted the area the week prior. When I pointed out that I had made the reservation WEEKS before the storm, she then blamed VRBO for supposedly allowing me to book dates that had been blacked out. I pointed out the number of times we had communicated about the property and didn’t understand how it was not realized before the DAY OF that it was double booked. There was no apology or believable explanation of how this happened. She did offer another property that was not acceptable for our purpose, and I was not at all interested in giving her my business after the distress and disappointment she caused me. Luckily, I found another property to accommodate us.