LUX - Amazing Huntington Beach City Home Walk 2 Beach And Close to Disney

Ella Homes is a predatory property management company and I would advise anyone to never rent from anything from them. My family was evacuated due to the GNK chemical explosion threat in Garden Grove. I have a young son and two vulnerable elderly parents at home. I booked this property on Sunday May 24th before there was any clarity on if and when we could return home. On Monday 25th county and state officials gave us the clear to return home. I contacted Ella homes regarding a refund or a partial payment and was pointed back to VRBO. VRBO's support pointed me back to Ella Homes. The VRBO support rep contacted the Ella Homes representative directly who refused to help in any way, citing policy despite me explaining my extraordinary circumstances. On top of this, they originally told me they could not cancel my rental with a refund and then changed their story to offer me cancellation with no refund after I repeatedly explained my situation, and a partial refund in the event someone rented this property. I have chat receipts on this platform and screenshots of all this as evidence. I also reached out to their listed email address on their website and never received a reply. If you are looking for a rental look for LITERALLY anyone else and do not deal with Ella Homes. They take advantage of situations, are not helpful, and will not work with you should a problem come up.

Overall, this is a decent accommodation for a couple of nights. For the cost, I expected better. First the positives: The location is very convenient—close to restaurants and beach—and somewhat walkable, although there are busy streets. The house is spacious and sunny, with comfortable beds and clean bathrooms. We chose the house because it welcomes well behaved pets. The host was very timely with communication, and check in was a breeze. Now the negatives: you probably won’t notice in the photos, but the outside “lawn” area is covered with old faded astroturf, not grass. In general, the place gives a worn-around-the-edges impression. Check-in is quite late (4pm) and early check in (when available) is billed hourly. There was no coffee supplied (first time I’ve experienced this!) and (as we were notified in the check-in instructions) there are no hand towels or wash cloths. If you plan to cook, the cookware is quite worn. If you need a convenient, roomy place in HB to stay with pets, with clean beds & bathrooms, this house fits the bill.

Property is in a great location and accommodates 8 people very well. Owner was easy to communicate with and check in process was easy.

A perfect rental property as it backs up to a busy noisy street. I would stay there again

We had to contact property manager to figure out how to get in house 2 hours prior. She did not contact us as host. House was nice layout but filthy and in disrepair… broken cabinets/mirror. Kitchen was dirty and we had to clean before use. Floor was dirty by evidence of black bare feet once walked on. Owner or manager put a car in garage while we were out and didn’t tell us thus we couldn’t use garage. Throw rugs needed laundry. I and my family members do not recommend this place. Good location to beach, but they need to clean up their act!!