Horizons Retreat

Disgusting process of charging for Visa card charges especially when there is no T&C provided. It is unethical and illegal way of conducting business. Never again Why on earth do you need drivers license and the credit card details for the process of bond.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I took videos and photos of which I sent to the booking office.I have never seen such disgusting filth in all my life, how your representatives handed over a rental key to this filthy slum pit bewilders me! The fact it was the June long weekend and we had just driven 700 kilometres to get there with all other accommodation booked out meant we had no other choice but to stay overnight. Bath and bathroom tiles covered in thick black grime to the point running water had made channels down through the grime down the shower walls , water jests and filter in bath covered in dark brown/orange scum as with shower curtain. Multiple black water level rings in bath. Garbage bin had thick dried (coke?) in the bottom, cupboards and China dirty, plug didn’t fit kitchen sink, heater not working as chocked with mountains of thick dirt. Queen Dunner covers not washed from previous clients, mounds of thick dirt/fluff on bedside tables. It took days and multiple phone calls before anyone from the office called me back in relation/acknowledgment to this horrendous situation, I demanded and received a full refund. Booking was for 2 nights, $224.00 per night, we were gone by 8am next morning. Only that there was a clean garbage liner in the kitchen bin you would believe a homeless squatter may have been living there for years undisturbed. Ha! And, we had to make our own beds which was apparently in the small print, all for $224.00 a night! I have videos and photos to certify my statements!

Bed room light was not working. Bathroom door was broken. No internet connected. Very disappointed disappointing.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great rooms right on the courseQuiet and very comfortableEverything was as advised Good company to deal with

you really need to read the fine print staying here,

Spa was OK could of been better very big place and good for value

Summary: An ok place to stay but short on details and servicing Smoke alarm battery was failing and beeping constantly - after a request, it was serviced the next day Clock was not working (another battery issue) Microwave plate for rotating base was missing There were no saucers for the cups There was a request to empty the dishwasher, but there was no dishwasher Take a block of soap as the tiny bar provided was inadequete. Procedure for collecting and returning keys was a little inconvenient