Upscale Condo | By The Village & Boise Mall (75)

Headline for potential renters: this place was generally fine. Not great, but adequate. I am giving it a poor' rating for the quality of the customer service I received when relatively small things went wrong. It is my hope that perhaps the owner of this property will see this and know what his manager is like... Small stuff: 1) The TV didnt have a netflix app. When I went to add one (the add said it would and my family had been planning on it), it said I needed a password to add it. When I texted the manager, she refused to give me a password to add it and just kept telling me she'd get it fixed tomorrow (I was a one night renter so why she thought fixing it tmrw would be on any help to me, I don't know. When I asked her to refund $50 to make up for it, she ignored me. Ghosted me. When I asked a second time, she replied I unfortunately cannot provide a refund because the TV was in fact working. Honestly, the snark of in fact is basically what imspired me to bother with this review. It is reflective of the general lack of ability to get in the customers' shoes that marred this rental. 2) Before I even checked in, I got 6+ emails from 3 different email addrresses about this rental. When I went to check in, I couldn't find the one with the door code and texted to ask for it. The reply that I got from the manager was I emailed it to you on x date and am forwarding it again now. I didn't think much of it at the time but after the snark, I went back and looke

It was a quiet place

We are senior citizens and did not do well with the stairs. The handicap parking was convenient. There was a TV but no cable or satellite. Apple TV was too unfamiliar to us. We appreciated the Tech help but we still found it too difficult to use. Everyone was very pleasant and we would just try a different location next time.

Great location and very clean.

So thankful! Location is super close to our offices, which was ideal for our international visitors will definitely be using again

I have stayed in this unit multiple times over multiple years. I keep returning because of the location, unit type, and excellent customer service from booking to checkout.

This place was wonderful! Highly recommended. It was clean, had everything we needed and beds were comfortable. I will stay here again.

Traveling for a marathon. Great location close to everything. We had a great time, the house worked out perfect.

We had a nice stay for a really quick trip. The house had what we needed and was in a convenient location.

Everything was clean and neat.

We stayed here for a long weekend and it was perfect. 15-20 minute drive everywhere. Location has everything you need for a short or long stay. Property management and very responsive and communicates well.

Well kept and stocked, comfortable beds. Good communication, no complaints here. Location worked well for us.

The property was clean and very quiet which was very nice. Management wanting to charge me $45 for a 1 hour late check-out is my reason for a low star rating and the reason I would never stay here again.