Spectacular View, Heated Pool,Sweet Deal! - Villa Sweet Dreams - Roelens Vacations

This property requires significant attention and care. There are visible water stains on the ceiling, and the exterior doors are in poor condition. The air conditioning system is undersized for the home, and the unit in the garage is covered in mold. The stovetop had dried food residue, and the kitchen cabinets were marked with fingerprints and food stains. Additionally, the top shelf of the refrigerator had not been cleaned. The floors were so dirty that walking barefoot left the bottoms of my feet black. Given the amount we paid, I found the overall condition of the home to be very disappointing.

Sweet Dreams is an ideal location close to shopping such as Walmart and Publix, yet a quiet neighborhood which was perfect for morning and evening walks on the residential streets. The view from the lanai is lovely with the wide canal and lake. We enjoyed beautiful sunsets over the lake during February & March. Interior layout of the home is great with large rooms. The interior decoration of the home is outdated, but functional. The 2nd bedroom has a double sized bed which could be upgraded to a queen for more comfort for adult guests. We were fortunate to enjoy a new pool heater that had been installed just prior to our arrival unlike the January guest who did not. We were disappointed in the services of Roelens Management Company mainly due to a lack of communication. Although we understand the destruction of hurricane Ian, we were not notified of the missing screen on the lanai or the tarps on the roof prior to our arrival. We were shocked that these details weren’t communicated with us prior to our arrival. The house has great bones, but is really in need of some maintenance attention. The lanai floor should have been power washed as the bottom of our feet were black each day. The Wi-Fi stopped working on a Sunday and was resolved on Wednesday after discovering they were paying 2 different companies for Wi-Fi and an unplugged gateway was found on a shelf in the garage, but that wasn’t the company that matched the Wi-Fi username and password that we were provided or listed in the instruction binder. It was frustrating that we had to call them Sunday, Monday, and Wednesday to get updates from them about the Wi-Fi as though our problem wasn’t important. We also were unable to have a maintenance crew come and replace light bulbs in a bathroom ceiling. We ended up doing it ourselves along with moving light bulbs to the outside garage door lights to be able to see at night. We noticed problems with the grass sprinkler system when the grass mowing contractor turn on the system near the end of our stay. There are two smoke detectors in the main living area, but only one of them had a green light showing it was in use. To summarize, the location and view are wonderful, but the assistance from Roelens Management has a lot to improve for guests.

We stayed here and were disappointed. The lanai screens were torn due to the hurricane, which I get…..but it needs to be disclosed. The pool was NOT heated while we were there for 5 days and I had called to have it reported. Nobody called or came to fix the problem. Great location but pictures are much better in person.

The property needed a few repairs but it was ok - nothing that impacted our stay. We contacted the management company as there was an entire panel missing from the lanai. They came out and looked at it and said they would have someone repair it but contact us before hand. This wasnt completed during our stay and a negative was there were bugs in the lanai and by the pool. Also the garage door broke during our stay. My handy husband got it back together temporarily and I emailed them to let them know. It took several days for an email back and nothing in their email was thanking us for fixing it or an urgency to have someone look at it to ensure it was fixed with proper parts. There were alot of extra items in the garage that were handy for beach days -- some of the items were broke and just needed to be thrown it. It looked like it became a broken collect all in the garage.

Great place close to stores for shopping

Beautiful lovely clean home beautiful pool canal lake excellent!

We really enjoyed our stay. We brought our 20’ bay boat with a T top and we had no problems reaching open water. The house was clean and spacious.

To come to a house that wasn't cleaned to our standards or to Covid standards that was promised in the home chosen. What I found was to easy to see and perception is reality.. This wasn't a managers fault but I hold the cleaning crew to be retrained and what to look for and maybe by a lead cleaner or cleaning manager to over see ..Cindy Property Manager was truly amazing and replaced everything within the same day? The new propane and grill brush came later but that's only because we arrived so late that wasn't seen until days after arriving.I took pictures of everything and Cindy had taken action on all requests so I'm not going to rehash again all things wrong! We had already done the cleaning and I asked for my money back but it was never refunded. They did a late check out and I thought for what we had been through that was the least they could do especially after finding out there was a mistake on check out. Cindy the property manager was so amazing and she delivered same day service on items that were broken or rusted! She handled each situation with class and authority and I respected that coming from a Property Manager. I THINK MOSTLY ITS THE OWNER OF THE HOME THAT SHOULD REPLACE CARPET AND REPLACE OLD CURTAINS, FURNITURE AND HINGES OR KNOBS ETC...THE PICS WERE ALOT DIFFERENT THAN WHAT THE HOME APPEARS.. AFTERALL IT WAS THE SERVICE ,THE VIEW, THE LOCATION THAT GETS A HIGH REMARK FROM ALL OF US.. Cindy needs a raise and I need to give credit were credit is due.. Cindy handled everything and by the time we left we were all relaxed and we left the home in better condition and new candles for the next to enjoy?!Cindy did handle every situation and I have the upmost respect for her Management skills..We will be back but in a different home unless they upgrade furniture.. So I thank Cindy and look forward to returning soon?

This is not a bad property to rent, location and views were excellent. The house could use a few updates, but it certainly served it purpose for us. Management was excellent about answering phone and fixing issues we had immediately, extremely pleased with their service. We left with very good memories.

Loved staying in the house! The pool was great and my kids loved the dock!