Soul Shine, Ocean & Sound Retreat - POOL & Hot Tub

I have rented VRBOs on multiple occasions and have always found the properties as shown. The property was not in the same condition as the pictures that were posted in listing. The 3rd floor had multiple vents that had what appeared to be black mold, as well as ceiling around light fixture.One of the ceiling registers was actually falling out of ceiling. The cold air registers were covered with thick dust and had moisture trails. There was mold in ice maker on 1st floor.The elevator was out of service for 50 hours, after repair there was no light inside.I do apologize for not stripping beds according to your instructions because I did not use my computer while on vacation. We assumed it would be posted on location. But I spent time trouble shooting and waiting for the management people to come and look at elevator they turned off the alarm and promised to send someone next day...The Elevator repair person came 2 days later after I called them a second time. He told us that the elevator needed major work because it has not been maintained.Friday evening I had to again trouble shoot the problem with air conditioner, they brought a portable unit, it was not sufficent.Sorry if this is all over we just got home and I saw this email and wanted to let you know.There were many other things as well the family before us had written down in log, none of those had been addressed....SincerelyRebecca CornellI have photos if you are interested

Overall great property, location was great, and amenities were all as expected.

The home was not clean and had a cockroach problem we also had several maintenance issues that were not addressed properly. Management communicated promptly but there was no follow up. The pool was supposed to be cleaned during the stay and they never showed up. The pool smaller than it appears in the photos. Short walk to the beach was a positive. As experienced beach house renters we do not recommend this property.

Wonderful place for our entire family to gather for the week. The home is beautiful with a kitchen that is wonderfully stocked. Beds were comfy, theater room was a bonus for the younger ones. Just steps from the beach access but at the end of the walkway it was tough going for older family members. We rented a cart expecting to use it for them and were disappointed to find it was not allowed on the beach. The pool was great but the decking and furniture could use some maintenance and replacement. The elevator was such a bonus for all of us with the main gathering area on the top floor. Bringing in supplies and groceries was a breeze. We would love to come back again in the future. O