Solterra 6BR Vacation Home with Private Pool & Game Room

We stayed here as a group of 11 people. The main issue was not the property itself, but the host’s management and customer service.The refrigerator stopped working for 8 days, which was a major inconvenience for a group our size. A rental fridge was only delivered one day before our departure, which was far too late to make a meaningful difference. There was also a problem with the water in the upstairs bedroom — the shower was leaking into the garage — and we had to report it twice before anyone took action.We also paid to have the pool heated during our stay, but the heater was broken and took two days to be repaired, meaning we couldn’t fully enjoy what we had paid for.Solterra itself is a very beautiful area, but there are many rental options available, and unfortunately this host falls well below expectations. Customer service was extremely poor. I strongly recommend trying to reach the host by phone before booking — you will quickly realize that no one answers and the voicemail is full.There are hundreds of options in Orlando — choose a different host.

When we got the the code was changed and I need my money back

Clean and comfortable

Resort amenities are not included as advertised, you must pay extra. The carpets were unclean, broken lights, bugs throughout the home. Just overall not as clean as expected. Would not book again.

Needs to be deep cleaned. Roaches present in the kitchen..sink in kitchen backed up..stood in water every time we showered..no pool skimmer..screen door broken..all tv remotes batteries dead..tv difficult to work/some not connected to anything..overall nice home but definitely needs to be cleaned better

Amazing, i didn't want to leave everything was lovely

It was amazing everything was nice from the resort and the lazy river. My stay was definitely a 10/10

As six grown men, everything about this place was pretty awesome. The only drawback would be the pool and hot tub are an extra fee to have heated and being it was February the pool was pretty cold and unusable. Other than that, everything about the place is awesome.

Upon entering the home the smell of gas was so bad the fire dept had to be called and they found a gas leak at the dryer. The bed linen was as unclean, I had to spend money to buy bed sheets for the beds and pillow protectors. The mattress looked really old with stains. The home only had 6 bath towels and 4 wash cloths. We had no way of drying clothes. We found roaches in the home. The property management only responded to my calls/messages after I informed them that I had called 911.No vacuum in the home. The property is very poorly maintained and I would not recommend for any humans to occupy. I requested a refund but no response from the property management or owner. The stay there was very stressful.

different story. The water was green.