Skyline Mountain View Lodge up to 16 people

We were disappointed to find the pool room was under maintenance so we could not use it, looking at other reviews seems like this has been the case for some time so not sure why it’s still advertised with it. Also advertised 7 rooms however we only had access to 6, all other doors and assuming 7th room was locked, so again not what we paid for. Place was quite dusty and smelt humid, did not seem as clean close up as it seems in photos. Overall we were quite disappointed. Hoping this review provides insight to improve expectations for the next guests.

Ask questions about the amenities and condition of the property! The good--the location is peaceful and beautiful. The host communication was generally good and helpful. That said, we booked this place despite its cost and distance from town centre for three reasons: lots of bedrooms for our party of 9, alpacas, and the pool room. There are loads of bedrooms and bathrooms but not enough hot water for 9 people much less the up to 16 they allow. And there are no alpacas and the pool room is undergoing maintenance. Both are still being advertised as of the writing of this review. In addition there was a major ant infestation even before we prepared any food (so not due to any messiness on our part) and daddy long leg spiders all throughout the house. The house needs a good professional cleaning and many repairs. I have requested a partial refund because of the missing amenities that we chose the house for and was told the host would discuss it with the owner. I have heard nothing since then. Overall very disappointing.

Beautiful location.

Last minute booking, I saw mixed reviews & emailed the host for phone chat, but he suggested messaging, which felt like it would take too long. With limited options, we just hoped for the best.Before our trip, I got a msg from the host about house rules treating me like a teenager. The tone felt off for a family holiday. Upon noticing the booking is not accurate, I told Bachcare & host to clarify. Host claimed it wasn’t an error, implying we’d deliberately not booked for kids. I simply didn't argue & requested the extra amount. Before processing payment, I received multiple reminders as if I were going to skip out on it.Issues-Empty bottles found under the bed-Insects & spider webs around the house-Strong smell of Asian cooking lingered-Personal belongings from previous guests-Sharp, chipped glass-edged table that could easily hurt a child-No bathmats-Old ceramic heater couldn’t be used after Nov, the house gets cold in night, especially with two sick infants. Despite asking, the host showed no empathy toward the concern-Couch was broken and ignored- Pool room non-operational, unlike shown in the pictures—a clear misrepresentation-Upstairs bathroom drain clogged, and despite informing the host, it wasn’t fixedThe host was proactive, but lacked empathy. While the house is large and spacious, I would caution others not to expect the Kiwi hospitality, especially at this high price. If you're not too picky, you might still have a good time. Paid 4k for 3 Nights

Lisa(Host) was awesome to deal with. Loved the place this main house was located at. Beautiful garden and it’s surrounding. We enjoyed our stay very much and will come back to stay her if we are ever in Rotorua. But, the smell inside the house needs a refresher or odour clean. It’s definitely needs some maintenance as there are some things that’s broken (pool table room), some rooms need a change in carpet or upgrade

Well maintained property, owners communicated well and had all amenities advertised

The house was big and nice The house needs good air conditioning system