Scenic Mountaintop Chalet w/ Hot Tub & Fire Pit

We have been staying at Wisp over MLK weekend for 11 years and this is the first time we have ever been disappointed with a house we booked. Issues included:•Hot tub was not only off, but half full and water 62 degrees. This tells me it wasn’t checked or filled for weeks before we checked in. We couldn’t use it for the first 24 hours we were there.•The house advertised having a grill. We planned on grilling the night we checked in. There was no propane in the tank and we were told by Railey we could “refill it ourselves and get reimbursed”. Not at 8:00 PM we couldn’t and also, that’s not what I paid for. I paid for a house with a grill ready to go when we checked in.•The ice maker in the kitchen was moldy and broken.•The fridge downstairs was broken.•The master bedroom mattress is literally broken in two places and horrible to sleep on.•The other bedrooms were advertised as queen beds; they are not. They are full size.•When we went to move the area rugs in the kitchen to vacuum, piles of sand fell out onto the floor, again suggesting they hadn’t been cleaned in weeks, maybe even months.While I know on occasion things in rental properties can go wrong, the sheer number of items is just not acceptable.

House was great! The description talked about the community pool and did say that only 6 people per household could use it at a time, which is reasonable. BUT, we received this message in an email shortly before our visit and I think people need to know this is the policy: “Community amenities include Basketball Court, Covered Pavilion, Fire Pit Area, Playground, Tennis, and the Seasonal Outdoor Pool. All of these community amenities only permit up to 6 guests from your party within a 24 hour period. (ex. if you have 14 guests within your party, only 6 are permitted to use any combination of the amenities within a 24 hour period). A $100/person fine will be charged, at the expense of the contract holder, per each person over 6 found using these amenities within the 24 hour period.”

Property was very clean. Only a short drive away from the lake and various activities. Definitely would book again!

Wonderful house with great views from every room. The dining room chairs need to be repaired or replaced and the exterior could us some TLC, but other than that it was wonderful. The house was large enough that our group could spread out and not all be crammed into one living area.

We had an amazing experience. We had a great day on the lake. We rented a pontoon boat. Only disappointment was the community pool was closed. We were notified about that until a week before. Also we could not use the grill because it needs new burners and the kitchen chairs are shaky. Other than those couple of things it was a great trip.

Great house for a weekend getaway for friends! Hot tub and fire pit were excellent. Kitchen was well stocked with supplies. Would definitely come back!

The hot tub and deck with brand new teak furniture were great, but unfortunately, there were some issues inside. The trash can was broken and there were cobwebs and dirt in several rooms. Also, the dining chairs were collapsing in the seat and shower doors in two bathrooms did not close...needs some TLC.

Home is great for a large group. Conveniently located to local attractions and restaurants.

The home was clean and comfortable. The only issues were the one sliding glass door wouldn't lock and the dining room chairs are either broken or too low for the table. We made the best of it! It definitely didn't ruin our stay. Overall it was a perfect home for our family of 12!

It’s a beautiful house in a great location!