Sugar Mountain, North Carolina
This cozy three-bedroom, two-bathroom mountain home is nestled in a peaceful wooded area and offers a wrap-around deck with a gas fire pit, and seating on the upper level. There is a King-sized bed in the master bedroom and a Queen-sized bed in each of the two guest bedrooms. Warm hues and nice furnishings give this gem a charming atmosphere. The living room offers a Full sleeper sofa and is equipped with a flat-screen TV. This home will accommodate eight guests. This unit provides an equipped kitchen, a washer and dryer, and private Wi-Fi. Non-smoking. Absolutely NO Pets from December through March. Pet-friendly may be available seasonally. There are pet size/breed and number restrictions, please confirm with us before booking. Please acknowledge that there is a $100 pet fee(per pet). This unit does have outside security cameras to monitor wildlife. No Check-in's Thanksgiving Day or Christmas Day. All guests are required to sign their rental agreement within 7 days of booking.
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The reason we chose this place? The whirlpool. Guess what? ItDidn’t work. The second day they sent maintenance out to say “yep, it’s not working” though they said at checkin it had been serviced the day of our arrival. Only solution? Have a whirlpool service person come out. That did not happen. So they refunded the nominal (compared to cost) whirlpool fee. Although the people at the rental co were polite, more could have been done for this major disappointment. Other quibbles? It is up a steep hill and we had to shovel to get upIt on arrival. Not enough blankets. They say there is a shuttle to resort but the stop is a long walk in ski boots.
The property was exactly as listed. It was very clean and well kept I would definitely stay here again. It is super close to the ski slopes which is always amazing!
This home really has that mountain feel. We loved the wooded neighborhood and rolling hills. Definitely recommend!
We are repeat guests at this house. House is comfortable and the kitchen is completely stocked with dishes, cookware and utensils. It’s convenient to tennis and golf, and short drive to banner elk. We will be back next year!
The unit had a great location but needs some cleaning. The exterior deck had a lot of debris like twigs and the furniture was not clean enough to sit on. The interior had a lot of dead bugs by the windows and doors, a not-so-fresh odor, and had a lot of dust around the baseboards. There was nowhere to put the trash. It is in need of a bear box outside the unit for trash. The unit did have everything you need for a stay though. Fully equipped. The drive is extremely steep. I recommend a high-profile vehicle in the summer months at the very least. My 4wd Highlander was losing traction during wet conditions.
Wonderful experience! Excellent location.
Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect for us - 2 adults, one 3rd grader, and 5 teenagers. Layout was perfect for the family upstairs with the high schoolers downstairs.
Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: My wife and I go to sugar mountain every year for my birthday which resides in January. Three of the main features that we look for and filtered through VRBO were: hot tub, pet friendly, and ski and ski out. Those three were the only requirements that we were looking for, and of the utmost importance. So my VRBO search landed us on the sugar shack. The price I thought was fair, so we booked it. Upon arrival on Monday January 9th, the first thing we did after unloading the car was head straight for the hot tub after a long ride to North Carolina. We noticed that the water was 49° in the hot tub. So I turned on the Jets and the heater and after a couple hours notice the water was not any warmer. I called the after hours maintenance line to discuss the issue and the young lady said she sent an email a week ago letting me know that the water did not work on the hot tub. I checked my email and she actually sent two days prior to our arrival, not 7 days. I explained to her that I was highly dissatisfied and she basically acted like it was a tough luck type of situation. Two days prior to our arrival there was no way we could have done anything about it regardless. Mind you my wife and I have worked again disappointed. So we then start checking the cleanliness of the house. We took multiple pictures of many areas that were not clean, blankets that had food stains on them, dried up spaghetti sauce or chili, the carpet in the master bedroom was disgusting with pet urine, shower head and master bathroom was full of mildew or mold. The ONLY shower upstairs. The heater on the back porch did not work, was not a ski in/ski out location or did not have designated walkthrough to slopes. I work in the construction industries and deal with the general consumer on a daily basis. The customer service that I received from the management company was subpar to say the least and ZERO effort in Making the situation RIGHT for me the customer. I will attach pictures or send via email
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We planned a trip to Banner Elk with very short notice so could not find a boarder for our dog in advance. Our expectations for cleanliness and quality of furnishing were not very high going into a pet friendly short-rerm rental. We were pleasantly surprises. It was actually one of the cleanest units we have stayed in the area, and we have stayed in many. Only complaint, mattress in master bedroom is way past needing replaced.
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Pricing, check in, location, and all amenities were awesome!
The property was awesome. So much fun and the location was great. Already trying to plan another weekend here, soon!
My friends and I loved staying at this place this past weekend! The size of the home, proximity to town and great hiking, and the hot tub were great for our group.
Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean. I thought the rental agreement that I had to sign, after I paid was over the top.
Nice place
Wonderful stay in this lovely cabin on sugar mountain. Home was super comfortable and well-stocked with towels and dishes and everything we needed..
We had a great time relaxing at the Sugar Shack and exploring the area. The stairs in the house are steep. So just be careful walking up and down. Well equipped kitchen, plenty of seating and relaxing hot tub. Overall great stay and would recommend.
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