Oceanfront in Hilo Hale Kai Suites Heritage Room - Queen Bed, Private Bath

The location of the room is amazing as it directly faces the ocean and they provide wholesome breakfast which is a nice touch! But there are some logistical issues with the property: 1. the 4 car parking space is the most uncomfortable lot I have ever encountered. It’s like someone drew the parking lot on a paper and forgot to take into consideration the ground reality. 2. The room doesn’t have any AC which could become an issue during hotter days. 3. There are a lot (a lot) of stairs to get to the rooms, so not accessible friendly at all! 4. If you’re staying in one of the farther rooms, there is no WiFi signal in those rooms, despite the property claiming it offers WiFi. 5. This property is part of larger Rentals and the only form of communication is via text but you never know with whom you’re chatting. They’re pretty responsive but it just felt weird! Overall the staff is friendly, service is good but wouldn’t really recommend staying here if you have other options.

I loved the location and the view from our room. Whale watching was my favorite part of the stay. The room was not bad. There were not enough towels for 2 people. The hair conditioner was plugged up. They did bring a bring a bottle of condtioner. What I didnt like was the bent sliding door that wouldnt close or lock. Lots of ants got into out pizza on the inside table. The internet would not work and was very bad most of our stay. On the upside we were compted one night.. The pool was cleaned the day we were leaving. Parking was difficult on the hill for an SUV. The really good for handicapped person on oxygen or wherlchair due to the steps to get to the room. They do mention steps on the advertisement. The management company did try very hard to fix the issues we had. Even with all the problems I would stay at this location again.

We sure enjoyed our stay! The fresh breakfast was SO delicious!! The only thing we didn’t like was there was no air conditioning!! Even with the fans the room was hot!!!

Perfect for couples. Ocean front unit. Beautiful way to see the amazing Hilo sunrise. They provided fresh fruit, coffee, muffins and snack bar. My husband and I enjoyed our visit to Hilo. Very safe neighborhood. We got dinner to go and had our dinner in our oceanfront unit.

Beautiful property. Very peaceful.

Loved the views and very flowerful setting, very quiet. Minor suggestion re provided breakfast: fruit and special lactose-free milk was great but a little surprised that there was no bread for toast (though there was a toaster) or a bagel or English Muffin or something.

Great quiet place. Waking up and having fresh fruit and coffee on the lanai was incredible. Parking was a little tricky as the lot is incredibly small but we figured it out after a day or two.

The parking lot is not large. Breakfast is great and the ocean view is fantastic.

We loved this place. Will stay again for sure.

Right on and overlooking Hilo Bay! Nice sitting area outside room while watching whales, fishing boats, etc.

Number 1 plus great breakfast. Number 2 plus you CAN NOT beat the view!

Great location for surfers as there is a view of the break. Reaching the break requires a car, though it's close enough to see waves and those riding them. The room was clean. Breakfast was yummy and shifted to meet dietary issues. Place is close to town for shopping and restaurants. We'll be back. This room is the smallest and we'll likely choose bigger for next time.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Small room & lanai. Right on the ocean, great views. Parking tight & difficult. Many steps up & down. No AC. The screen door was rusted shut, forced it open about 15 inches. No one on sight to manage, only cleanup crew. Very little privacy. Made the best of it, wouldn’t go back.

From start to finish a wonderful place. Beautiful location and clean home. The breakfast was a wonderful touch. We will definitely stay here again!

My husband and I spent 2 nights in early March in this lovely room which was part of a large home overlooking the ocean. We were pleasantly surprised with fresh breakfast items for every morning and watched whales spouting from our terrace. Amazing.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed our stay at the Hale Kai Suites. The location is easy to get to by car, the view from the back lanai was lovely, and the management company made it easy for us to check-in/out. We also had an opportunity to get to know some of the other guests while enjoying our breakfast outdoors.

Positives- Beautiful location and ocean view. Well kept property! Clean! Mini fridge in room was stocked daily with muffins, fruit, eggs and yogurt. Coffee supplied in room was very good. Negatives- I’m sure I overlooked the fact that this place did not have AC, so my fault…but wow was it brutal! We slept with door open and fan.. top sheet, the sound of wind woke us up all night every night. Pillows were really flat and bed extremely soft. My husband is basically a professional driver, and he was surprised how difficult the parking was. 1 spot at a very tight angel that you have to do a 3 point turn to get in and out of on a very steep incline. I never reached out to property manager as we were on the go everyday! But met upon arrival room attendant and she was very friendly! We wouldn’t stay here again only due to no AC.

Excellent and we would definitely return. Our room looked out at the ocean which was wonderful! Very clean and helpful staff. The breakfast provided to your room was a nice touch! Mahalo! See you on a future trip!

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Heritage room was hard to locate since there wasn't any signs for it. Room was very small and didn't even have a dresser in the room to put a person's clothes in. Screen door would not open

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Excellent location wonderful stay. Could have been better check in experience. Told us to go upstairs by hot tub to marked heritage room and lights would be on. No hot tub, no lights, no room marked heritage. Took me about 15 minutes in the dark to find room.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I am very happy with my stay at this location. Reason I gave it four stars was because the hot tub was promised but it wasn’t there, and also the shower wasn’t as clean as I would like. Otherwise the breakfast was superb and the view was amazing.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful property. Very peaceful.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A lovely stay just north of Hilo town. Great Ocean view. Daily breakfast left in fridge the day before. Lovely decor and linens.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A lovely stay just north of Hilo town. Great Ocean view. Daily breakfast left in fridge the day before. Lovely decor and linens.

Nice location with beautiful view, clean small room and bath, tricky on a hill parking, nice shower, breakfast was good, could be warm with no air conditioning, no cross ventilation.