Oceanfront estate with pool, hot tub, elevator, pool table & cook's kitchen

we really enjoyed our stay, the house was nice and suited us perfectly, we had a major safety concern with the house though, the handrails on the very top deck are extremely loose we wouldn't even let the kids out on it. our pool was not cleaned upon arrival or during our trip. other than that we had a great stay, thank you

We ended up in this house after our original house was not available. Based on reviews, that does not seem unusual. While we were grateful to have a house that (mostly) met our needs, and for a substantial savings,we were concerned about a lack of maintenance in several areas. The boards on the boardwalk to the beach are on the verge of snapping. There are several that are loose and extremely loose and bowed when you walk on them. For sure a safety hazard. There was no cold water in the outside shower which meant it was scalding hot at all times. In addition, the shower door does not close all the way and the handle came off in my hand with rusty screws falling out. Several rusty screws were found on the pool deck and the other decks. The mattress in the smaller bunk room on the bottom was not good -- squeaky and not flat. Hot water in the house did not last for more than a few showers which was dicey in a house with 8 bedrooms. Overall, we had a great stay and were grateful to have a house to stay in after our original house had electrical problems. Management was responsive. The king beds were comfortable and the bathrooms, while needing some updating, were adequate. Kitchen was well stocked for cooking.

The house house is wonderful. Some maintenance is highly recommended especially the water facets around the pool. It would lower the amount of sand being tracked in. But thank you for the use of your home. PS little to no hot water on floors 2 and 3 during the mid day but worked well at late evenings.

Air conditioner did not work on middle floor which was very uncomfortable for guests on that floor. Other than that everything was great.

We have stayed at this property in the past and had wonderful experiences, but unfortunately, our recent stay was a major disappointment. The property has not been maintained and has fallen into disrepair, with cleanliness and basic functionality lacking throughout the house. Several amenities, including TVs, appliances, and the pool area, were either broken or poorly maintained, making our stay far from the relaxing vacation we expected. Given the cost, we were very disappointed and hope to see significant improvements before considering another stay.

We had an amazing week with family. The home is so spacious and there is plenty of beds and bathrooms for everyone. The king beds are so comfortable and the pillows are amazing! The pavilion and beach access is amazing and so convenient. We loved dining right next door and enjoying the live music most nights! There are a ton of sand toys and floats that have either been left behind by prior guest or offered by the owner, which was so nice! This house is beautiful but really in need of some improvements. The TV upstairs was incredibly difficult to navigate, even after someone from Vacasa coming out and trying to fix it for us. The wifi is spotty and pretty weak anywhere but on the top level therefore the other TVs are touch and go for streaming. All decks are splintering and have several rusty nails sticking out so wear your shoes or flip flops. I wouldn’t count on using the pirate ship as a playspace for children, it was in pretty rough shape. The air hockey table is broken, beyond repair from what the Vacasa staff member said when they came to service it. The pool was broken when we arrived but Vacasa sent someone out to repair it. The pool/deck area is in desperate need of a deep cleaning and landscaping. We arrived to beer cans, beer caps, and lots of trash. Several of the lounge chairs are broken and should really be removed from the deck. Overall of course we had an incredible time and Vacasa was very prompt in their response when we brought up the issues we had. For a home this outdated, the price was too high for us to consider using this property again.

Complaints are as follows: 1) The A/C was not working and the 1st and 2nd levels were unbearable. A/C compressor was finally repaired 2 days later. 2) The previous guests' trash bins were full 3) The upstairs primary bedroom had a large crack in the window. 4) Black mold was found on the living room and bathroom ceiling. 5) The pool pump was making an extremely loud noise. It finally stopped working altogether AND MORE....

The location was excellent. Lots of issues with this property. Needs lots of updating. TV difficult to use. Several times we could not even turn it on. Furniture is old and nasty. Sinks don’t drain, some lights don’t work, dishwasher doesn’t work well, carpets are old etc. wouldn’t rent this one again!!

We’ve stayed at this property two years in a row now. The size of the home and location are great. House also has a lot of nice amenities. It is in need of some updating (carpet, furniture, kitchen cookware) especially considering the amount of money charged.

Great location

Having never stayed in Top Sail before we weren’t sure where to stay but found this house to be in a great location. Easily got to anywhere we decided to go. Loved the private beach access and pavilion. Well equipped kitchen, plenty of rooms and bathrooms. Would definitely book again.

We loved the ice machine and gazebo at the end of beach walk.

We had a great time on our vacation! Plenty of room for our whole family. Beautiful beach..