Mountain Heart Lodge - Gorgeous home in The Lodges at Eagles Nest

The code we were given did not work, place was overgrown , but landscapers quickly showed up when we arrived. It would have been nice to have some flower or something other than weeds. We were unable to watch movie or news, cable would freeze up after we turned on. No instruction on how to navigate tv system. Bedding was comfortable, plenty towels. Hot tub was great and hot. Nice view. Navigating eaglesnest was not easy. It was difficult finding ATV rental and hiking trails. But end the end we found our way around. I would come back, when tv / cable fixed.

Great Property lots of things to do!

This location was convenient to both Beech and Sugar Mountains. The property itself has a lot of options. It was very pretty in the winter, but I would like to visit in the fall to enjoy all of the property’s perks.

Awful awful awful !!!! We arrived late expecting a cozy clean place to stay but instead walked into a dirty out dated over priced vacation rental . A wet towel lined the window above the living room furniture , if you sit in the dirty green chair you get wet. Pots and pans rusty greasy and dirty. Place supposed to be for 10 but really equipped for maybe 6, downstairs advertised a great room but instead arrived to a broken game table , a video arcade that never turned on and if it did would knock out a breaker guests staying downstairs could not sleep I spent most of the first two vacation days calling rental office. Firewood wet so it wouldn't light , TVs are 10 years old and hallway door needs to be open for channels to change . No trash cans outside to put trash in , when we finally had some delivered the trash was never picked up for a week... overall nightmare !! Wish Carolina Cabin Rentals would care about this property Spent 2 days of vacation calling Rental office . They tried to help but too little too late. We paid a very high price for a very frustrating week. NOT at all as expected Owners have a nice property that needs upkeep and cleaning not at ALL up to par with the mountain properties around it - sad and frustrated

Cleaning definitely needs to be stepped up. There was sticky rings on the bedside tables, carpet was very dirty, dead bugs everywhere on the first floors. We kept finding random items left from other guests indicating that the unit had not been cleaned much at all. Game room was great but the foosball table had a broken leg and was so close to falling over that it was dangerous for the small kids to be around. The tv situation was pretty ridiculous. There was 4 or 5 remotes for the main tv but none had batteries, luckily we had some with us. In order to change the channel you have to open a door. We would stay here again but will read the reviews before booking as cleaning, tv and the broken foosball table have been ongoing issues from past guests.

House was great! gorgeous views! we got 5 inches of snow on December 1st! it was like a winter wonderland. we loved the fireplace and the complimentary firewood was a huge plus. would stay again for sure. Beds were comfy. kids loved the rec room (foosball table has a broken leg---kind of dangerous as it could fall over). the pool table and ping pong was a huge hit! only negative comment is that the TVs are very difficult to figure out. the owner/realtor needs to provide instructions for each tv/remote set on how to get the tv to work. The kitchen utensils and dishware could use a few more things as well.

Luxurious mountain lodge. Beautiful views. Large eating and sitting spaces. Amazing first floor game room. Very comfortable for my family. Would definitely rent again.

Beautiful community and excellent mgnt both pre and on site. Thank you. Appreciate that attention to detail!

Would be 5 however the TV in the main living room with the fireplace wouldn't work. It would have made the later part of the evenings more enjoyable for my family.

Mountain Heart Lodge is a beautiful home with a wonderful view and great amenities. However, it is need of many repairs and a deep cleaning. The dishwasher did not work, the tv in the den was not working until maintenance came on the next to last day of our stay to correct the problem, the cabinet door that opened to one of the trash cans came ff the hinge because it was broken, and the air conditioning does not cool the upstairs sufficiently. There were no wine glasses in the house when we arrived and we finally got those two days after we checked in. The house is need of a deep cleaning. The bathrooms and bedrooms were clean but the stairwell leading to the basement had multiple bugs on the carpet and had not been vacuumed in a long time. There was dust on the bannister and many other areas that had not been properly cleaned. The timeliness of the response to these issues by Carolina Cabin Rentals was unacceptable in light of the $2400 we paid for three nights rental. Extremely disappointed by the poor customer service provided by this company and will probably not rent from them again. The only reason I gave this review 3 stars is because of the view and amenities of the home and the community of Eagles Nest.