Luxury Villa/Private Pool With Spa/Golf Course View/Close To Disney

The house is beautiful. It's very clean. Very comfortable. The kitchen comes with everything that you need to cook meals or even grill. They had plenty of bath towels to go around, even a few beach towels to use pool side. The bed in the master bedroom is horrible. The pillows are useless. We finally stuffed 3 pillows in one pillow case to make it worth using. I would have to agree with the other review. There is no door on the master bathroom. You have to close the bedroom door for privacy. When my husband and I both showered before bed it made the bedroom very hot and humid. Makes it difficult to go to sleep right away. The property manager is very difficult to work with. We messaged him through the VRBO app several times before leaving on vacation and never heard from him. I guess since there is a no cancellation policy he feels he doesn't need to follow up with you after your deposit. Once we arrived at the house we had several questions. We messaged him and emailed him and got no response. We finally called him. We had a difficult time talking to him because English is not his first language. There definitely is a language barrier there. We paid for the pool to be heated It never was. It never reached 85 degrees like he said. Please be advised that the sun stays in front of the house during winter and never touches the pool. Makes for very chilly winter days by the pool. There are no directions for the hot tub. He told us it took 20 minutes to warm up. Once we found the dial. It took 30 plus minutes to get warm. It never reached Hot Tub temperature. The VRBO app gave me a door code and then the property manager sent me a different door code. This was very confusing to us. The wifi password was written down wrong. Took several trys to log on especially after we realized that the letters that were written in capital letters were supposed to be lower case. The cable tv was not working once we arrived. Thank goodness my husband eventually figured it out for us. We never did get the cable tv to work on the lanai. Inside the house they supply you with house rules and regulations book. The VRBO app told me check in was at 3:00 but once we got to the house the rule book said 4:00. We had a late flight coming home so we emailed the property manager, and messaged him too and asked what time check out was because the VRBO app said 11 but the house book said 10am. He never responded to us. We left by 10. This house needs new management.

We have been renting homes in Florida for almost 10 years now and this was the first time we were charged an Insurance Fee and a Damage Deposit fee on top of the additional charge of the home. Therefore my husbands CC showed a charge for the rental property, Insurance charge and damage fee charges. Also, most properties only provide heated pools if you request them, this property included a heated pool and the pool was to warm to get into the first two days which was a bit nauseating. The beds at this property are not comfortable, at all. The guards at the gated community had no idea we were coming and we had to do a bit of explaining to get in. There were little black flies all over the floors in the home, I assume from the humidity but it told us the property was not cleaned properly and the bathroom walls showed a lot of dirt. The PC at the home was not usable because there was no account in English to sign into and everything was blocked from viewing. The owner was very prompt with responding to our issues and took care of them promptly. The home was beautifully decorated and we loved the pool area once we cleaned up the patio area. We also loved the fact that this property recycled everything. There was an abundance of white towel but they were stained and once we washed them with some Javex they were good to use. The main bedroom had no door leading into the shared bathroom which was a bit intrusive. In conclusion, I would rent from this property owner again but would probably chose different location. Thank you, Julian/Tootle Family