Luxury 9BD/5BA Home with Pool/Spa 181

Upon arrival we noticed ants on the kitchen counter, one of the dinning chairs was broken, 3 of the televisions needed remotes and we tried to restart the televisions, The rail on the stairs was loose/broken, There were ants in the bathrooms and 2 of the bedrooms (the kid friendly bedrooms) there were ants by the pool area. The coffee pot was leaking. We noticed the door by the bathroom upstairs was off the hinges up (by the room with the 2 bunk beds). I tried to stay in touch with the property managers. They did send someone to spray for the ants and he tried to fix the televisions and chair but said he was unable to fix and would let someone know and he would send someone with more tools to assist but that never happened. Also when we called a lady kept us on the phone for a long while then said she would call me back in 10 -20 min and she never called back. We sent pictures showing them the ants and chair door and rail. Otherwise our stay was great. The beds were comfortable and the pool finally warmed up. The thing I would change would be the check in/out. A 3 o'clock check in or an 11am check out would be great. It felt a bit rushed to be out by 10. We made it work. Thank you again for the stay. I know it was the holiday time and being unreachable due to the holidays is understandable so I'm allowing some grace.

It was great.

Overall the stay was “Good”. The home just need a few cosmetic touches.

Some time with family. House was great.

Property was in a nice location. We had the pool heated and it was amazing! The dryer sounded like an airplane taking off. Called property manager and said they sent someone that evening but no one was home. We stayed home that evening and no one showed. Second day the first repairman showed and said it was broke and sent someone else. Second repairmen called and said needed parts, didn’t know how long and just left. Called management and they were nice enough to send extra towels. Maybe bring a few extra because there were not enough for the large size group. Said it wouldn’t be fixed during our stay but found a part and it was fixed the next day! The refrigerator handle for the freezer was a little tricky. It wanted to slide off to the right. The house accommodated 23. If you have a large group please consider bringing extra pots, pans, crockpot. There definitely wasn’t enough cookware to cook for a large group. Beds were comfy, house was clean. Pool was wonderful. Close to Publix. Only wished there would have been a vacuum we could have used. Plenty of space. Trash is picked up daily which was a huge plus! I would definitely stay here again. Planning another visit Christmas through new Years! Management was easy to get ahold of and definitely tried their best to accommodate our needs and fixed our problem quickly. Wish we could have stayed longer than a week.

This was a great property. The owner was very responsive and addressed all of our concerns.

As expected

Great

Overall, IHM customer service was exceptional. My questions were answered promptly and issues resolved quickly. The property itself was the ideal size for our large family. It's located relatively close to all of the attractions we wanted to visit (i.e. Disney, Universal, etc.). Close to shopping centers, grocery, and restaurants. A few outdated furnishings/fixtures but nothing that impacted our stay. Our family really enjoyed our stay and would consider staying again!

Overall we had a great trip. The house was very spacious for all couples and slots of restrooms. The only issue is that the hot tub and heated water didn’t work for 2 of our 3 nights there so we only got to use the hot tub once in 4 days. I had to call numerous times to get someone to finally come out to fix it on Day 3 of 4. Other than the hot tub and no heated water in the pool. We had a good experience, but I think we should be refunded for the heat charge.