Lost Palms Oasis – Modern Palm Springs Luxury

The house was lovely. The management was sub-par. 1) I paid extra to have the pool heated; they called & said they neglected to turn it on for the first day of our stay, & would refund me the 50. The heat still wasn't working; a technician came out. Still no heat the next day. Finally, the whole unit had to be replaced, so we had workmen in and out of the yard for several hours, and still couldn't use the pool. No refund was offered for the additional 2 days. 2) One morning there was a loud drumming, rumbling sound that woke everyone up at 6:00 a.m. It turned out to be something to do w/the water irrigation system. Another repair guy at the house, and we had to be around to show him where the problem was. 3) That evening, half the house had no water--2 bathrooms & the kitchen. Fortunately we discovered this before leaving for dinner--8 guests & no running water, no flushing toilets?! Another repair guy came out to fix THAT. 4) 8 guests & we had 8 bath towels. None in the closet marked extra towels. We are active, hiking every day, etc., and a few extra towels would be nice for a luxury level rental. I texted and asked for more towels 3 times, and they said they'd bring some. They never did. 5) No laundry detergent; they did drop off pods but we'd already bought some. The stress of dealing w/all this felt like being a homeowner, not like being on vacation. I called 2 days ago & told ACME all this & was promised to escalate my complaints & call me back.Nothing so far.

We loved this property. It made us feel at home away from home, but with the added amenities of a beautiful pool and hot tub, we almost didn’t feel the need to leave. The the house was equipped with everything that we needed. The house were very responsive when we needed them, which was only a couple of times because everything is well organized. Location was great and neighborhood was very quiet and restful. This is a great place to stay.

This was a lovely home to celebrate our significant birthdays at in Palm Springs. The grounds were exactly as shown and there was lots of space to move around and have together time as well as privacy. The only issue was that the groundskeepers showed up at 7:30 on our first morning and used very loud leaf blowers (for the 3 leaves that seemed to be there) and then the pool maintenance came twice during our stay and managed both times to shut off our access to the hot tub/spa area. To their credit, the property managers were super responsive and had someone out the first time within 30 minutes, however it was too late to enjoy the spa on our last morning before we left. I hope they do a bit better with scheduling services with future guests considering that there was vacancy at our property both before and after our stay. That’s the only reason for 4 instead of 5 stars overall.

Beautiful home. Has everything you need to enjoy a palm springs getaway. Management company was a breeze to work with. Would definitely repeat

Great home for a girls weekend!! Awesome amenities and plenty of space for the 8 of us. Would highly recommend.

great property. well managed

We had a great experience. Great house. Great location. Great communication from the management company. I highly recommend.

Lost Palms Oasis was the perfect place for our family vacation. The house was clean and bright, the pools were delightful and the space was really well laid out! We were happy and comfortable and enjoyed our time together! Thank you!

Loved size of yard and location. Four good sized bedrooms. Only real complaint is no blind on primary bedroom (electric switch disconnected) and being a floor to ceiling picture window, when pool workers arrive unannounced it created some embarrassing situations with lack of privacy and the workers being able to peer into the bathroom. Obviously fixable and pool workers should, at a minimum, knock on front door to announce their presence. We would rebook this home in any event.

The areas for improvement I have after staying here are few and far between. The house is in a convenient & quiet location, the pool and spa were incredible, and the house is very spacious. The living area is comfortable, the full-wall glass door to the back yard is stunning(!) and the kitchen is well-equipped. The bedrooms offer lots of space and were comfortable & clean. There were plenty of towels for the 5 of us who stayed. Unfortunately, there were a few minor things worth calling out: - I tried texted Acme to ask about garage access and they didn't respond - the pool had a small but noticable amount of bugs/leaves floating around & settled at the bottom - On the last night, the hot tub/spa heater stopped working - The giant window in the main suite shower appeared to have formerly had a shade, but was broken/missing, so there was no privacy there. Acme also did not respond to a service request we filed on their website about this. All of that said, this was a beautiful place to relax for a weekend, and I'd go back in a heartbeat.