LEDGE POINT SERENITY

This was our 4th stay at the address. Many of the complaints I wrote about last year, directly to the owner, were not actioned, e.g. lights not working, not enough cutlery, only one plug for 2 sinks, very dusty blinds with spider webs on them, dirty fridge and microwave. Microwave sits on top of the fridge which is both dangerous and inconvenient if you are short! The state of the BBQ was disgusting - one of the ladies spent a long time cleaning it, then we still had to use alfoil and cooked directly on to that. The gas bottle under the BBQ was in a dirty state. The switch for a ceiling fan was missing. The flywire on the laundry door was falling apart, so couldn't leave the door open for fear of a mass of flies descending.Apart from that - no complaints!

Thank you, had a nice stay and great location, check in was easy and loved the backyard and bbq for the kids

We have given this accomodation as bad of a rating as possible so the host recognises that this place is in need of a thorough thorough clean, as guests paying good money, we should not have to clean a holliday home when we get there. We have photos to prove how poor the condition was on our arrival. It was unacceptable. To try and enjoy our easter weekend we had to do our best with the cleaning and endure the rest

great place to stay

I regret not reading the reviews before booking. The owner did contact me a day before arrival to inform me that the cleaner couldn’t attend, which I understood, and they offered a partial refund for the cleaning fee. However, the property was in poor condition. The carpets were badly stained and damaged, the windows had cobwebs with flies and spiders, and the walls were filthy. To make things worse, the air conditioning didn’t work during our stay, which was problematic with a 44-degree temperature. When I contacted the owner, they couldn’t resolve the issue because it was December 23rd.The BBQ was covered in old grease and food debris, making it a fire hazard, and the dishes were dirty, requiring us to wash them before use. The owner later mentioned the property was priced lower because of these issues, but I wasn’t informed of this when I booked.I was refunded 70, but honestly, I’d have preferred to pay a proper cleaning fee and not have to spend my holiday cleaning. On a positive note, the outdoor area was well-maintained, and the alfresco space was great.

Property was well maintained outside with a great yard for the kids to run around in. The patio was a great area with blinds to block out the wind. There is next to no mobile signal (couldn't even text or use data) and the property has no wifi. The house needs a good deep clean.

Had a great holiday over the easter long weekend, house has a great backyard and outdoor entertaining area, only issue was that internet reception was poor, but seemed to be an issue for the entire town, definitely be back again.

When we arrived the house was dark gloomy and there is a fish smell in the back patio and sometimes inside. The property needs a good clean not just a clean from the people staying in it. There is mould and scum in the bathrooms. We also didn't know there was no linen until day before our expected stay. Trying to contact the property manager was difficult and being charged $50 per extra person per night is rediculous considering there is extra cleaning expense for the additional people with no linen or towels etc.

The house itself is one we have stayed in twice before. I have never had a problem checking-in before, but this time was dreadful. I was shunted on to another site VRBO (I think) and had to use a 6 digit code -no luck, tried about 15 different times and even when I entered the code in the allocated 15 minute time frame, still said invalid Was so frustrating I ended up contacting the owner of the house direct - I didn't want to do it, but had dealt with Julian before. Luckily, he provided all the info I needed. We will very likely go to the same address in Feb, 2025, but if I possibly can, will deal directly with Julian. I have used STAYZ many, many times (for our Feb. stays in Ledge) and have never encountered a more frustrating episode as this year.

Yuk would never go again take it off stays so gross

Loved the house the location, but the ensuite needs cleaning and the stove top