Highland Hideaway - Walk to Lake & Village, Pet Friendly, Fenced Yard

My pups loved the backyard.The location was great. I highly recommend.

No plugs except being used for the few things already plugged in. Got to property couldn't get in, Maintenance showed up. Doorknob was jammed and hard to open. once opened he just left, Wife could not open door the entire stay, first hour there was a woman standing on our driveway with a dog. My dogs approached her dog I asked her to leave as she then told me I live here The driveway is a very unsafe narrow driveway. Not for full-sized trucks at all. Was not to satisfied with the place will never use Cool cabins ever again. Not happy with my stay or the response to my reporting of a stranger on the driveway not even a call only by text. Coffee pot and no place to plug it in except to sit it on the stove pull out a plug to plug in the pot. no where to charge phones plug anything in. Plug by front door will not hold a plug, Keeps falling out when trying to use. Nice bed and comfortable room temp. nice large back yard, The charging people 50 to take away trash that should be included in the cleaning fee, Doing the dishes should be in the cleaning fee. How do you know that the last customers really washed the dishes properly. I not knowing this when I found this out during my stay i then had to wash anything we used before using. I could go on but why. Your solution is to offer 15% discount on my next stay that will never happen with Cool Cabins. We ended our stay unhappy and a bit disgusted and unhappy about all of the issues that we had to deal with. Sorry but very unhappy

This is my second time at the cabin. It is perfect for the pups and a few days getaway. It was clean,and the right size for two. My only complaint is that the door was hard to open and the DVD player did not work, but I notified the management. The level of communication was terrific. I would definitely stay here again.

We enjoyed our stay. Thank you.

Great little place, amazing backyard for your pets. Check-in with management was poor communication and needs to be addressed

I hate to rate as low as a two but I must say the service and communication from Big Bear Cool Cabins is exceptional. The informative texts and emails made everything effortless. My questions were also responded to promptly so from that aspect, it was wonderful. The cabin, though, was disappointing. The couch appears to be very dirty and stained. It truly needs to be replaced. The comforter on the bed was covered in hair, the pillows smelled, as did the extra blanket that was provided. I'm not interested in posting poor reviews online because i was very pleased with the service just not the cleanliness of the cabin.

The property Highland Hideaway has a great backyard, but the actual cabin is too dark dirty. The bathroom feels like you were outside. A cold breeze, blows through one window and goes out the other one, even though the windows are closed the shower was too short to even stand in for somebody who's 5'10 and it's not actually a shower it's a tub. I was not impressed with the cabin. The front door wouldn't close it kept blowing open couch had stains,It was filthy.

Very good experience. We will consider doing this again in the future.

The pictures on the internet are misleading by a lot. Don't mind a small place but this cabin is rundown, towel racks falling off the wall, no dresser or closet for clothes, kitchen is lacking any space, didn't even have a spatula. poor lighting throughout, especially bad in the bathroom. Will definitely not be staying here again.

Backyard was optimal for my two large dogs; they loved it. Just wish the house was upgraded a bit more