Grand cabin with lake view, pond, wood fireplace & AC, & fast WiFi

The house is beautiful, and we met the owner, who is great. We had two issues, though. First, the Master Bedroom is not available. The owner uses it, so it is locked. The other three bedrooms are small. The bunk beds are not in a bedroom; they are in a hallway. We had difficulty finding a place for everyone to sleep, even though the house is gigantic. Second, working with Vacasa, the management company, was very difficult. The check-in time was 3:00 p.m., but I had an important Zoom call scheduled for 2:00 p.m., so I asked if I could check in early. The customer service representative said, no. So, I asked to speak with a supervisor, who also said no. I then asked to speak to someone higher, and I was declined. But, since I wasn't asking for a lot, I pressed. Finally, I was able to speak with the third higher-up. She was at least nice and understanding. She sent a message to the local manager, who reach out to me. No problem was her response, noting that the house was vacant, so it was available even two or three hours early. Vacasa is so bureaucratic and full of red tape that it won't let its customer service representatives contact the local manager to make a simple accommodation for a customer. And, trying to speak with someone senior was like pulling teeth. I do not intend on renting from any house managed by Vacasa again. In short, beautiful house, but it came with some issues.

This place was great for our Fall retreat, with the expansive property there is something for everyone to enjoy. The kids enjoyed playing basketball, fishing in the lake, playing with the nice variety of toys and roasting s’mores at the fire pit. The adults enjoyed hiking the trails, watching wildlife, and sampling the garden with the peppers, greens and tomatoes they left for us to try. We put them to good use with fresh salads, garden salsa, and toppings for homemade pizza in the pizza oven, which was a hit. The trip to Cherry Knoll was a highlight of the Fall season. Wayne was especially helpful in showing us the features of the home and even came out to stake out the trails so we knew where to go. Our only complaint was that it wasn’t clear during the booking process that the master bedroom isn’t available. The Master Bathroom is available though, via a back staircase. The steam shower was especially hit. We will be back!