Glacier Forest Getaway | HOA Access!

We stayed 2 nights -the home was very comfortable for 3 couples the kitchen was recently remodeled and well supplied-the management company was amazing and very responsive- the door code didn’t work but management answered immediately and fave us a nWe code that worked instantly- very helpful

House, amenities, location were excellent and as described in the listing.Because of previous negative reviews, I was hesitant to book this house due to lack of communication from the management company. I wasn't disappointed. Upon our arrival, the cleaning person was still there as we were 15 minutes early. That worked out great as I asked him to wait and make sure the code we were given worked. It didn't, not sure why but it was a recurring issue brought up by previous renters. He called management and was given a default code to let us in. We used that code for the remainder of our stay.Everything went great from then on, until the 3rd day when we lost power around 8am.I checked all the breakers but everything looked normal so we called the management company and left a voice message asking what's up?I walked to the neighbor's house to find out it was a scheduled outage of one hour or so. If the neighbor new, how come we were not informed?Power was restored and everything went back to operational.We heard back from the management company via voicemail but (wait for it) not until 3 days later!?!?! What the heck!!!Lodging 5 starsmanagement 0 stars

Lovely property; warm, clean, roomy. Would definitely stay again.

The house was fine. It is cozy and has everything you need. It was great for our family. The property management company on the other hand, Grand Welcome, made it a really bad experience for us. We rented the property for 5 nights. On the first night when we arrived to the property the door code that was sent to us in email and via text did not work. We called the number several times and emailed them as well and got no response. Other renters had noted a similar experience in their reviews as well. We ended up having to book a hotel last minute about 4 miles away from the house for the first night. We finally got a hold of someone and received a new door lock code the next day that worked. We were in contact with the property management company on a daily basis afterwards regarding us not being able to access our rental on the first night. They rejected our request for a refund and we ended up having to eat the cost of the hotel room in addition to a rental that we were not able to access. This was really a terrible start to a long planned family vacation and ski trip. The remaining days were great, but it was really upsetting to find out the property management company, Grand Welcome, took no accountability for the door code not working or the fact that we were forced to find an alternative place to stay on our first night. Admittedly I should have contacted VRBO first. Lesson learned. I will avoid Grand Welcome managed properties in the future.

It’s dated in spots, worn out in other spots but I won’t bash this property, For what I paid per day out the door, it’s not nice enough for that. I may stay again if I got it at half the cost.

We were welcomed with soft music, lights and a cozy home. We found the home well equipped and very comfortable. We love the quiet location. Close enough to town and Donner Lake yet far enough away to have a peaceful environment. My daughter and I enjoyed yearly get away to this lovely home.

It isn't fancy, but it isn't bad either. There were a number of home maintenance issues that should be addressed by management company, but nothing catastrophic. Table could use a few more chairs, the kitchen is a little sparse. On the plus, the garage is very large and easily accommodates two cars. It is in the heart of Tahoe Donner community - about 5' to ski base.

Great location, amenaties should have been more clear, you have to pay for everything because you are a guest of the house. The back door does not have a lock that works and the grill was dirty. The property was perfect for what we needed and had plenty of kitchen ware.

Really sweet home, perfect for one family. We arrived after dark and the house was warm and some lights were on, which felt very cozy and welcoming. Plenty of space in the bedrooms and common areas. Great location. Two small suggestions: 1. it would be nice to have some board games, puzzles and books available. It would be fun but also will add a homier feeling to the property. 2. the 10am check-out time felt way too early. 11am is pretty standard and having to be out a whole hour earlier made our last morning rushed and stressful.

The house and location were great. The house was as advertised -- clean, comfortable; gas fireplace was easy to use; brightly lit interior; beds were comfortable; wi-fi worked well. The location was great (a close drive to the Tahoe Donner ski resort). No issues with the house. The reason this place gets 4 stars (maybe even 3) instead of 5 is the property management company (Grand Welcome). They were good with emailing details of payment received and how to check in -- but were unresponsive in all other communication. A few weeks prior to our stay, I asked about a check-out at 11am instead of 10am (both via text and email) -- and received a response that they would consider my request. A few days before my trip, I had not heard anything, so I reached out to them again -- their response was to rest assured that the request was being verified, and they will call or leave a message with an update. I never received a response to my request. Also, during the stay, it snowed. I wanted to clear a pathway from the entryway to the driveway, and also to dig out some of the snow from the front of my car. There was no snow shovel in the house, but it may have been in an outdoor locked closet on the front porch. I called the property management company to ask if there was a snow shovel available. The operator's response was that a shovel was available in the garage. This house has no garage. The operator then promised to investigate this and get back to me. I never received a response. If you're looking for a great house and location, this fits the bill. If you're looking for a responsive property management company, I recommend looking elsewhere.