Fully-renovated lakefront home with beach cabana, association beach, & firepit

Great location, poor cleanliness and support. Dirt/crumbs/sand on floor. Bedroom comforters stained brown. Don't know how often this place is actually cleaned or maintained. After a shower in the master night 1, a strong rotten egg odor arose from the laundry room, which has access to, I assume, a basement/crawl space of sorts where a water heater/softener is located and main sewage drains. The smell was overwhelming. Contacted vacasa who said a local team would remedy it by morning and asked if I'd like contacted before they enter. I said yes. Come midday there had been no communication. I reached out again, to which I was told the local team would be taking care of it. The maintenance person texted me, apologizing but saying they probably couldn't do anything about the odor but would be happy to come by anyway, though they let the property owner know, who was being proactive about it. I texted back asking if I should expect the property owner to be coming by. No response. I called with no answer. I was never contacted about this issue again. I don't know if it was resolved or not. We did not bathe the remaining 2 days of our stay for fear of the stench. I reached back out to vacasa support about not knowing whether or not anyone had been or planned to come by and they said they didn't know either. Overall, the location is premier. Lovely neighborhood with a quick trip to the private beach. Cleanliness and communication left more to be desired.

Family Labor Day trip. House was equipped with everything we needed. Lake toys, games, etc. Would stay again. Thank you!

Property has ongoing septic and plumbing issues. The laundry closet off the primary bedroom emitted a horrible and strong sewage smell all but one of the nights of our stay. I was told there was a venting issue. Maintenance or plumbers were there three days but did not fully resolve the issue. There were additional plumbing issues as well with a sink making a jack hammer noise that was not resolved. I was in contact with customer every day of vacation which was frustrating. I was refunded two nights and a cleaning fee but only after I sent continuous messages to Vacasa. I don't feel this was sufficient. We were also offered another house for the night that wasn't beach front. We a paid for a beach house. Every time you contact them, you get a different representative and get canned answers back. There was allegedly a local representative but I never was in direct contact with them. The kitchen needs a restock on utensils, kitchen towels and coffee cups. The house has the potential to be an amazing experience but for the poor management and maintenance of the property. The beach is incredible and the cabana is convenient. The deck, patio and yard are very nice features.Overall, I would warn potential renters of any property managed by Vacasa.

The beach was lovely.

Everything was great.We had a very nice time. It was very clean. There was a slow drain in the master bathroom sink.

Everything that you need to have a relaxing vacation near Lake Michigan on costal southwest Michigan.

Thoroughly enjoyed our time at the Gatehouse. The space was perfect for our family of 5.

Thoroughly enjoyed our time at the Gatehouse. The space was perfect for our family of 5.

Thoroughly enjoyed our time at the Gatehouse. The space was perfect for our family of 5.

Easy access to the beach, cabana super convenient.