ChristmasSocialDistancing*5Bdrooms*HotTub*KingBeds

so we get down there at 1:30 am there’s a family already in our house , no where for me and my 2 infants and 10 people to sleep , we had to sleep in walmart parking lot in our vehicles, Host wouldn’t return phone calls or text , told us to fin for our selfs is what the vrbo people told us ,not to mention we talked to the host at 5:00 pm prior to arriving he said we was good to come down , so we had to get a refund and stay in a hotel , worst experience ever !!!!!!!!!!!

Day of check in was told the house was double booked and the other people got the check in info because they booked a year a go. Then was offered a 2br cabin in place of the 5 br we rented for 10 people. When telling him 2br too small - we were offered an ajacent tiny 1br cabin as well. We stayed in these 2 cabins for 3 nights. After 3 nights all of a sudden the original 5 br opened up again after we complained again the 2 br and tiny cabin was not enough. Moving to 5 br three days into our trip (wasting a whole day of vacation to move) it was filthy. Floors dirty, kitchen dirty, beds did not appear fresh, trash bags piled into the garage, property unkempt all the way around. Husband fell on the front steps because the entire board came lose. The upkeep is terrible and the entire situation was sketchy. While the host was communicating with us - no real solution to his double booking was offered other than multiple moves and smaller cabins. A refund or partial refund was never offered even though VRBO has a BOOK WITH CONFIDENCE GUARANTEE- rule 3 Protected Incidents- part B says the customer is protected against (ii) the Protected Guest ’s deposit and/or payment (or appropriate portion thereof) is not refunded and is wrongfully withheld by the Host. An example of this Protected Incident includes where the Host double books the subject property to two or more Guests for the same time period If there was anything positive it was the location.

Wi-Fi did not work. We all kept trying to log in and it says Bill not Paid??? Also, TV did not work. We did not want to use the hot tub because it looked like it was leaking in the front of it. Other than three issues, the place was great. Hosts communicated quickly and were friendly.

Great pet friendly place to stay that is close to everything. Would definitely stay again!

Property was great for my family. Four generations of us had a great trip. Location and size of property was ideal.

Property was nice, great location to Sevierville and Pigeon Forge..

We had a good experience. House is close to the area attractions. Check-in was a breeze. Nice area. Guys really liked the grill. We would stay again

Nice fence in front of property. Some quirky bath/bedrooms but decent space. Den furniture could be updated to be more typical den furniture. Nice sized kitchen! Hot tub worked great!!!!!

Very nice home with plenty of room. 4 of the 5 bedrooms are very roomy all with comfortable beds. Bunk bed room was not really used as it was small and hard for adults and older teens to navigate. Large kitchen and dining room area. Loved having the front yard for my dog and felt safe her being outside. I wish there would have been chairs to sit in the front yard. You could not see the mountain view due to the overgrowth of the shrubs. There was also an enclosed porch that was not accessible. The kids missed not having a game room. Overall, great place to stay. I would definitely stay again.

Great location, this house is only great for sleeping. First, don’t bother with the WiFi, it is absolutely terrible and slower than Christmas. The walls and base boards of this place were discussing. The house only had two showers and they were both upstairs. Would NOT recommend this house for elderly or children, the railing on the stairs were not secure and there was no handrail on the adjacent wall. The top rack of the dishwasher can only be pulled halfway out or it fell as though the whole dishwasher was going to fall from the cabinetry. The living room did not have a couch - it had a futon which was very deep, it made it difficult to get up from. We had to go buy hand soap and laundry detergent for our trip, so make sure you bring that along. There has also been trash left in the front yard and side yard that had not been cleaned up. If you stay in the master bedroom upstairs, there is no privacy between the bathroom in the bedroom.