Chic Luxury Townhome Near Petworth Park

This home was set up to show to prospective buyers. It was not set up as a VRBO for a family to stay. On the first day, we were unable to get hot water for showers and had no response from the owner except, several hours later, “we will have that checked out.” I received no response when I requested a hair dryer on the first day. No hair dryer was provided, although it was stated on the description that it was provided. There was no TV in the entire home (as promised in the amenities section of the listing). We inquired about WiFi (again, part of the listing) and were told (late on the second day after asking 3X on the first day) that we had to purchase WiFi for 10 per person and would be reimbursed. The bed frame on the twin bed fell apart at 2 am on the first night. After inspection, it was not put together correctly and lacked the screws or connection to fix the frame correctly. The kitchen had only a few plates, cups and cutlery. I could not have cooked anything since there were no pots, pans, serving utensils, serving bowls, etc. The owners were slow to respond, sometimes 12 to 24 hours before a response. The response was only to apologize—not to fix any of the problems. I would not stay here again. VRBO should check this owner to ensure they follow through with what they say they are providing.

Host was responsive to our questions and ready to add supplies that would enhance our stay.

This was by far the worst experience I've ever had renting a home for a trip. First off, we asked to check in early the manager said that was ok. The manager stopped responding when we arrived the manager of the property did not reach back out so i had to use the VRBO chat in order to get his number, after i texted him he sent the check in instructions. Fine, we go to check in, the key in the lock box doesnt work and he isnt answering as we are calling him. We get in, the floor isnt swept, there arent enough face towels and body towels, there are NO curtains on ANY of the windows so we had to use blankets and boxes in order to cover the windows because we are women and people could see in at night. Okay fine, we ask if he has WiFi and he said “ For WiFi pls use the xfinity pass connect to xfinity, if you’re a comcast customer it’s free. Owners also provide credit for up to three passes.” So that was crazy, and he only refunded 50. Oh and both the sinks in the master bathroom leak no matter how much water it could be a very little about and it leaks from the bottom. The Heat did not work because the gas was off and the Gas people came and told us. There was no shower curtain in the bottom bathroom. This was a terrible experience and i would never ever recommend this company or VRBO to anyone looking to stay in DC bite the bullet and pay more for somewhere else. Great neighborhood though. Lastly he offered a refund and refunded NOTHING.