Brookstone Bliss - Hot tub, Pool, Games and more

The condition was terrible and has made the stay nothing like what we had hoped for our family Christmas celebration.We are not fussy people at all, so when we started noticing things, we tried to deal with it, but the filth and disrepair is just not at all acceptable when you are charging people to stay. We have been using Vrbo/-------- for many years and have always had good experiences. We understand the general standards of the conditions are not white glove like in a hotel, and that is not at all what we expect when we rent a home. Here are the issues we have dealt with: Driveway:- Very icy and dangerous- Garbage bin was overflowing about 3 ft’ above the top edge when we arrived. With the holiday, that means it won’t get picked up until Saturday, so we just have to keep piling it higher. Then, we will need to get it to the street without it spilling…that much garbage should not have been left for new renters. Kitchen:Cupboards were dirty outside and inside. - - Disarray and junk inside like dirty, crusty rags, open food packages, empty cleaning supply bottles, broken hardware, tons of crumbs/debris, dried spills. Garbage pullout is somewhat broken.One of the bifold closet door panels is broken off. Bathrooms:Showers were filthy with resid

The place was a great size for family Xmas.

I love it it was nice the communication was great. I can’t wait to rent it again.

The host was not attentive at all, the home needs a lot of care , repair, cleaning. Here are some of the issues.-door missing on front closet-driveway covered in ice upon arriving, had to go buy salt for safety of my family and spread on diveway-home was 54 degrees when we arrived-home smells of fish or dog-fridge and freezer leakes water so we put towel down to protect flooring-fridge and freezer not clean-some of dishes in cabinets not clean-had to buy dishwasher pods ourselves-hardwood floors disgusting, our white socks were black by end of day-kitchen garbage drawer would not close-no garbage or recyclebin outside to put garbage in-hot tub not warm and was cloudy. And had crusty stuff all around-master bed door was coming off hinges and could not close-bathroom showrr curtains moldy,-showrrz not cleaned-lower level toilet seat broken-stais not vacuumed- the fire place was nice, it helped warm up the big room- i feel this property should be taken off listings until items are addressed.

The house wasn't cleaned very well after last visitors. The refrigerator wasn't cleaned. Patio area wasn't cleaned - garbage under patio. There was some noticeable disrepair including a broken closet door, loose toilet seats and broken toilet paper holders. The towels were very thin and felt like burlap. We also ran out of garbage bags.

Everything was as described and we were very pleased with the property. Kids loved having the hot tub. My only critique would be to get more details about the property prior to arrival which could have been helpful for the weekend when packing. Would stay again.

The house was a great place for me and my buddies to stay for our snowboarding trip. Only reason it's not 5 stars is due to the hot tub not working one of the nights that we stayed. The host was very easy to communicate with and work with and even refunded us some of the cost for the fact that the hot tub didn't work (and the hot tub was a major priority when looking for a place to stay). However, the actual experience of staying here was dampened by the fact we all were very much looking forward to a nice soak in the hot tub after snowboarding all day and we get back to the house and its 78 degrees and not getting any warmer. So we're very appreciative of a partial refund due to the hot tub not working but that doesn't change the actual experience we had so I just don't feel right giving a full 5 stars. But if you're reading this and think I'm being too harsh due to the fact we were partially refunded, then just consider it a 5 star stay and you'll probably be pleased with booking this place.

Overall this was a nice house and a great stay. Nice managers to help when we needed something. East check in and out process. Great parking space in the driveway! Attention to detail and cleaning would be my biggest concern. We found the house to have very dusty pictures on the walls, dust and hair in the shower, the soap dish had goo from the past renters with a new soap on top of it, the towel bar was dangling off when we arrived, and dirt on some walls and doors. I’d suggest to add some hooks so people can hang things since there are no closets in 3 of the 4 bedrooms. Or a space to put clothing/ personal items in the rooms. With a pool it’d be nice to hang wet towels too. There was only one pool towel- so good to know to bring your own Online photos showed a bag of coffee by the coffee maker that said “thanks for booking”… but that was not there when we arrived. We loved the living room space and open kitchen. Great hang out space. Overall good- just needs some attention to detail

Lovely home, lovely pool, lovely stay. It’s always good when you wish you had one more day.

The week of July 7th we met family in the middle at this wonderful home. We took our dog with us and went on walks around the neighborhood. Neighbors were all friendly and waved when we passed by. The house was very spacious for the 8 of us -6 adults and two teens. It fit our family perfectly with room to spare. We played games, watched a little tv, swam, hung out in the hot tub, used the grill, played board games and just had a good time together. Of course we took advantage of the central location getting downtown in 11 minutes (sculpture garden and NE artist area) and just about anywhere else (Maple Grove and the Mall of America) in 15 to 20 minutes. The host was quick to respond to any questions/needs we had, which we appreciated greatly!! Thank you for being such a great hangout home for us!