Boromacha: Private Pool, Hot Tub, Club Access

The house was clean and in very good condition. We had a great visit. Loved the hot tub. However the fire place did not work, even though we specifically requested that it was working. Everything else was great.

The property itself was very clean so the property management company must be doing their part. The distance from the beach was an issue but the shuttle does run every 15 minutes but you have to return by 5:00pm. The property itself and furnishings were very cheaply maintained. If you’re expecting high quality this is not the place. The first 2 days we had no internet so we had to sit and and wait on cable guy for 2 hours (just what you want to do on your vacation). The tv in one bedroom did not work and the 2nd bedroom downstairs has no tv at all. The outside umbrella and a grill were broken and just left on the property. There was another working grill which ran out of gas. No light bulbs in the microwave lights over the stove. There were ants. The dining furniture keep losing screws and the wire mesh at the bottom of the fence was loose and hanging on the sidewalk by the pool and a piece of fence is missing (both could be hazardous to small children). The AC upstairs is completely inadequate and unable to keep up and the upstairs was uncomfortable. The shuttle pickup is a block from the property. The mattresses were very comfortable. The distance to shopping and activities was very nice. The employees at the gulf club were very nice and helpful. Overall experience was just OK.

I contacted Village Realty when we arrived (Monday) regarding the pool being dirty. The next day (Tuesday) I contacted them regarding the pool, ants, and spider webs with bugs. There is no way they perform their due diligence after the cleaning and prior to the guest’s arrival. They informed me the pool had been cleaned and someone would come by to inspect. I contacted them again Wednesday as the pool had bugs and leaves in it, which they told me to use the pool net and clean it. We cleaned the top and my father discovered the filter at the bottom was filled with dead leaves. So no one had cleaned it prior to filling it. We also had to add more water because the pool jets were not covered. So once we removed the leaves from the filter I cleaned it again the next day, which was Thursday. Finally the kids were able to get in. Someone came to inspect the pool later that day and vacuumed it, as they could see it hadn’t been cleaned. They also added more water and chlorine. I contacted the rental company again to complain and was told a manager would call me. It rained Friday so my kids were only able to swim one day of the entire vacation, as we left Saturday. I’m still waiting for management to call. No one has gotten back to me. I contacted them Monday through Friday. Then I receive a text asking me how was my stay. I said I’m still waiting for management to call to which I was told they would let them know. I will not be using them again and I do not recommend them!

House was as expected. Great location and a great time. Would definitely visit again.