Beautiful Slope Side Bear Mountain Lodge. Spa and Pool Table!

I was very unhappy with this place. Once I arrived, we noticed a lot of the bed sheets had animal hair all over them. Even the couch in the living room. I called that same day and asked them to change the sheets and clean the couch. It did not happen. We had to remove the bed sheets and had to lay towels over the couch to be able to sit. Nobody got in touch with me to fix this the whole time I was there. Horrible place to stay

The property is great for large parties and is close to slopes. That is a plus. Not all of us went to slopes and the TVs service said it had to be connected. We were not able to use the TVs and missed all the NFL games that we were wanting to watch as well as anything else. I called the management and they said they would have someone call me right away and no one ever did.

dust everywhere old curtains bed cover was stained

This is great house for a family or a group that doesn't mind bunk beads. Plenty of room in the open living room/dining room. Only issue was hot tub didn't work the first night, but it was fixed right away. Super easy key pick up and drop off as it is right down the street.

Great home to stay at and a short walk or drive to the lifts. Heateing is good, beds were comfortable, appliances worked. Little things that I’ve grown accustomed to, like the coffee makers (both) did not work and good shower heads came into play since we were there for a few days but outside of that this home was good

I was never alerted by host that a third party was going to contact me under a different name. I lost out on the weekend. When I brought up this issue they dismissed me. Then when trying to receive a credit or refund I was told tough luck and even if I didn’t fill out there contract they were still going to keep my money with out providing the service. They were very rude on the phone when I was actually able to get in contact with there main office.

We arrived on a Tuesday and Wednesday afternoon discovered the stove didn’t work. Called 5-Star (this is a 3rd party rental management) and they said they would take care of it. But we got no response by mid-day the following day, so we called again. A repairman was sent after a 2nd or 3rd call. He confirmed the stove was broken and said he’d report the problem and try to get someone who could get the part to fix it and would get back to us. We heard nothing again. This time we called VRBO for help. The calls to them and 5-Star continued even after we left the rental 5 days later. We never received a call back; we never had a working stove. Response to our multiple inquiries/complaints were that we would be notified after contact with either their supervisors or the owner and the problem would be reported. Looking back on the reviews we now see the broken stove was reported in July, at least 2 weeks before our arrival along with a report of a mouse in the kitchen. Ultimately, we got no satisfaction from VRBO or 5-Star Realty and no response from the owner. Overall, Customer service stunk. The customer service staff (Rachael, Ashley, Kathleen) were always nice and promised to bump up to supervisors but never returned our calls or gave us any follow up as to what was being done to resolve the situation. Insult to injury was mistakenly leaving a drawer full of expensive cycling clothes. More calls made and got back the same type of replies (We'll check; will call you back; will contact the Cleaning Service, etc.) until a week later being told that after three days the clothes would have been donated!

We enjoyed our stay overall and the place satisfied our needs. Pros: location, price, pool table, spa, deck, roomy with lots of beds, everything we needed in the kitchen, clean Cons: outside needs tlc (bear has fallen over and side fence was gone, exposing the spa to the street), no instructions for tv use, had dvd player but no remote, asked about remote via email with no reply, discovered mouse in house on last day. Overall our stay was good and the cons didn't bother us too much. We had a nice stay and loved the location.

We had a wonderful week staying at this house would stay again. The house was very clean and has good amenities. Definitely needs some Work tho. The oven doesn’t work unless on broil there is mice under the fridge and oven and the outside grill doesn’t work. But overall had a wonderful time here

We did a fundraiser at Bear Mountain Ski Resort and this house was in the perfect location for us to enjoy our home away from home and enough rooms for all of us to have our space.

There is a bird creating a home in the side of the house near the master bedroom window. It pecks a hole into the home throughout all hours of the night keeping residents up. This needs to be corrected.

The property was situated in a perfect location for anyone looking for convenient access to Bear Mountain. It is situated away from the high traffic areas near the mountain, but the quiet location was just a short walk to the lifts. It had everything our group needed for a quick ski weekend. Would absolutely stay here again.