Beautiful Canal Side Home in the Heart of Chester

We emailed the managers immediately (on the email address we had been communicating on prior to our stay, so knew it worked) to notify them that the house was dirty. There were long hairs on the carpet in the bedroom, debris to the floor throughout, layer of dust on most surfaces, cobwebs to lights and worst of all there was an over powering smell of cats!! We hoped by emailing them they would do everything in their power to rectify the issues, but alas no response. Our first full day we noticed the password for the WiFi wasn’t recognised on any of our devices, nor the TV, we managed to get on the WiFi using the QR code on the router, but for the TV this wasn’t possible. We again brought this to their attention, hoping they would get in touch, unfortunately again no response, so no Netflix or Prime for our evenings, just Freeview. Which isn’t ideal as we have a baby so were home from 6pm every night! There were other issues but considering we hadn’t received a response, we didn’t bother bringing it to their attention. • the lights downstairs are dimmers, but the bulbs are clearly not compatible, so flicker continuously which is very irritating. • the advert advises a 15 minute walk to the middle of the town centre, Google says 27 minutes to the bus garage, which in my opinion is the outskirts of town. We really enjoy a walk, so wasn’t an issue for us, but I think it should be mentioned as the advert is misleading. • cot they provided was this rickety old wooden thing that I absolutely did not feel comfortable leaving the baby in, so bring your own!! • every piece of cutlery I pulled out of the draw was dirty and had to be washed up before use POSITIVES • Great location, being along the canal and opening our window to the boats was honestly so lovely. • The bed was big and very comfortable • House is decorated and furnished lovely • bathroom was amazing, bath was big enough for all three of us which was very cute! • so much to do in the town and along the canal, was a great family spot! All in all we did enjoy our stay, but for the money that we paid, we at least expected a clean house. With everything going on in the world this should be at the forefront of owners minds! That and the complete lack of response to our issues was so disappointing, would have been a much higher score had they bothered to reply and assist us with our issues.