5 Mi to Universal Studios: Family Gem w/ Hot Tub!

The place was nice enough and kept clean. It was conveniently 13 minutes from Universal - which was great for the one day we visited. And you could tell the kitchen had recently been remodeled - it’s beautiful and doesn’t look like the pictures show. However, I was told by the guest contact (John) before our trip that we would be allowed to check in as early as 1000 - since we were arriving on Thanksgiving Day. When we got there at 1100, the cleaning lady was there, and she said she needed two more hours to clean the place. So why were we told we could be there at 1000? Our code also stopped working the first day, so the guest contact had to have his nephew come out and give us a different code to use because he couldn’t get ours to work correctly. Also, the fan in our bedroom didn’t work, none of the lights in the bedrooms worked, there’s no locks on the bedroom doors, and our bedroom door also didn’t stay closed unless you purposely push up on the doorknob (the latch mechanism doesn’t catch correctly). And my nephew scraped himself on a screw sticking out of one of the dining room chair cushions. On top of all this, there was a list of cleaning things we had to do before checking out or we would be charged extra. Why did we pay over $200 for a cleaning fee then? That seems redundant. The guest contact and his nephew were very friendly, but we would not stay here again because of all these inconveniences.

Great location, safe neighborhood. It was clean and comfortable. I liked how it came stocked with the items I needed during my stay, it’s the little things like scissors, hangers, and kitchen tools. Felt like a home away from home. I didn’t use the hot tub but in looking at it the water was clear. Only critique is the size of the master being smaller than the other bedrooms.

Quiet safe neighborhood. Good parking. Cleaned bdrms. Disorganized kitchen w/ stains. Bathrms can use better cleaning w/ a broken towel rack. Blinds need repair. Not enough dining chairs when listed for 6. Excellent local contact, responsive and speedy.

Everything is OK I was not expecting to have to take the trash out myself and strip the bed, etc. I think it is too much to ask guests to do that

Felt like home

Clean, comfortable, and well maintained unit. Was ideal for us and would work well for any families visiting Universal or Hollywood. Thanks to owners for clear and simple check in instructions. A bit tough to find on first visit as located behind another home.

Few issues but easily resolved. Close to everything in Hollywood. Would definitely stay again. Property was difficult to find but we arrived at night. Better directions in listing would be helpful.

Smooth and easy stay. John was a great host, thumbs up on his place!

Clean, location was good but Neighborhood very congested and it is dark at night and hard to see numbers on street. The dresser in the closet is pretty much useless- many of the lights didn’t work. Kitchen fully stocked with whatever you would need and coffee and toilet paper and paper towels provided .

They had everything we needed. Good location. We would stay again.

Minor issues regarding no hair dryer and some areas not as clean as expected (shower heads, 1 comforter). But overall it was nice place and we enjoyed the stay