**Newly Renovated** Cozy Two Bedroom Resort Condo Very close to DISNEY

It was a good size place for us. Checking in was not good. The front desk guy locked us out as we walked up and said he was clocked out so we needed to wait for security to check us in?? When the night before I received a call to co firm my stay they said front desk was open 24/7. I emailed the host about this issue with no response for the 3 more days we were there. We received a key from security with our room number with no instructions on how to get to the room just had to figure it out. After driving all day that wasn’t a fun ending to our night. I then had to get up to go re-check in in the morning between 7 & 11. Besides that we were only on property to sleep so we didn’t use the amenities or even really know what they were.

We really enjoyed our stay at westgate Blue Tree resort. The unit the willow was quiet and nice. 5 pools very close by. Gas grill available making a BBQ possible. The full kitchen had all the items we needed. We'll maintained unit. We really enjoyed our stay. A home away from home. We will come again.

We enjoyed our stay at West Gate Palace! The unit was clean and well stocked. Love the texting app front desk responded quickly to requests! Would come again.

Great stay in a perfect location and the best part? No one bugged me to attend a tour or buy a timeshare!

Loved this stay. We had been informed on the flight down our stay was cancelled. So, getting this stay was a miracle. We loved the positive family atmosphere. Anything we asked for was answered promptly. Would definitely book again.

Perfect for what we needed. Unit was basic but very clean and had everything we needed (except batteries in one of the TV remotes). Appreciated the toiletries and kitchen necessities. Snack bar in the lobby is a good place for a quick snack or coffee in the morning. Location is perfect if you are going to Universal. Just a quick Uber ride away!

My friends and I booked this place for a weekend trip in Orlando with plans to go to the parks. Unfortunately, this weekend trip ended up being the weekend that hurricane Ian hit Florida. I immediately contacted the host to see what could be done if the hurricane ended up hitting FL, and to see if he would consider a refund for a late cancellation due to the hurricane. This message was sent a week before my stay, and I could have gotten a 50% refund at this point, but my group and I really did not want to cancel our trip. He waited 4 days before getting back to me, and at that point I was unable to even cancel my trip for a 50% refund. After a few calls he eventually said he was unable to refund us as the timeshare property that is listed already charged his account. I later found out that the timeshare would have refunded him, but he waited too long to initiate the refund. I contact the host again and he said that he could not refund me because of the vrbo cancellation policy. I contact vrbo customer service and they said that the host can still refund me and sent him a message to do so. He has ignored this message per customer service. After the hurricane hit FL, I call him again to see what can be done and he denies there being a natural disaster, denies significant flooding in the Orlando area, denies there being damage to any of the highways, and states that even the parks are open, so there was no reason for my party and I not go to Orlando and that I will be at fault if I don’t show. A quick Google search will quickly dis-prove all of this. He eventually offers to move the travel date to a different weekend, but tells me that I would have to send him more money and he will not be able to give me any written confirmation of the change of date or that this new reservation was even ever made. Unless you’re flying into FL and can get travel insurance, I would avoid booking with this host unless you’re booking the day of your stay.

From start to finish just awesome! Jake contacted me and all was in order, it was an awesome experience for my entire family. Thank You, Darrell F.

Host was very helpful and fast to book our rental. Rental was very clean and perfect for a family vacation. Pool was nice and clean. My family was also able to enjoy a fun pool game with other families. Will rent again soon.

Overall great stay, just needs a few things. Smells like old smoke. Mold in the master shower. NOT OKAY! Needs a spatula and pizza sheet. Keep in mind: 2nd floor, Very close to the pool 3. Comes with some noise. Having a washer and dryer was a bonus.