LUXURY RESORT ONE BEDROOM NEAR DISNEY UNIVERSAL SEA WORLD

The room was really nice, just as described. The only thing that had us stressing out a bit was when our Ubers or Lyfts would come to the property or we were getting dropped off. The process to get into the gates was different every time we would come back. One person didn’t require anything but an id, one would question the driver, take pictures, and ask to see us in the back but never asked our room. One required all of the above PLUS our room key AND room number. I felt very safe but I think it should be a bit more standardized overall we had a 10/10 time!

Clean room and great amenities all around great place to stay!

Had a fantastic time. Would 100% come back. Very friendly staff and awesome amenities!

Looks clean but the floors were filthy. No hot water until the last day.

An amazing experience well worth it

We were unsure what to expect given some of the reviews. What a pleasant surprise. Room was cosy and met all our needs.

Very clean people was nice no issues

Just as described. Easy check-in. Good location.

Everything went well

Overall the place was great. There was no flat cooking sheets in the unit and the water park was a seperate fee.

The staff was very friendly and efficient.Check-in was a breeze and I've never had a faster, easier check-out experience - just drop the keys and vehicle pass at the gate! We stayed in a 1BR apartment with lots of room and a roomy balcony which was completely screened-in. The path along the lake was a very nice walk with lots of birds and some marsh rabbits. I would have liked to have had a blender in the room for smoothies and it would have been nice to know we needed to bring our towels to the pool - yes, there were plenty of towels provided in the room, so it should have been obvious. I have it on my list as a place to come back to.

Check in took about 20 mins. We could not park next to our building all spaces were full. We had to park in the garage at front of resort then had to wait 10 mins for a cart to take us to room so from check in to room was about 45 mins. Room smelled like beer and lysol, fridge was dented in floors looked nasty and bedroom was much older style than picture. Blinds would not close completely so put blanket over them for privacy. A big fight broke out around the building, multiple cops all over the place then we hear pounding on the adjoining unit by cops telling them if they don't open the door they are coming in. There was only a connecting door separating us from this and we did not have the lock on our side. I was very concerned that someone would bust into our room. We left during this altercation next door and had to walk to the front lobby. I told them we did not feel safe and they totally understood and would have given us a refund but said I booked through a 3rd party and would have to take it up with them. I got a hotel and in bed around 3am. I texted Jack after I woke up and let him know what took place and that we did not stay and would like a refund. He refused. He said I was safe and not threatened that I could come back and stay but no refund. He said I should have called him before leaving. He completely diminished our concern for safety, he got his money and that seems all that mattered to him. I will never book a property that he manages again!

The room was as advertised and amenities were as expected. The location of our room within the property however was less than ideal. Our first-floor room was adjacent to the ice machine and elevator equipment room. We heard every guest that used the elevator at all hours of the night. The outside wall of our room would vibrate every time the elevator was used. The front desk said the resort was full and could not find us another room. I would suggest staying on an upper floor if available.