Cozy Two Bedroom Resort Condo Very close to DISNEY

We were under the impression we rented one place and got there by the address sent to “here are the keys” and after driving for 8 hours with 3 kids, get there Only to be told we were at the wrong place-at 11pm at night. Thankful the staff at the first place were very nice and helpful. They spent time calling around to find out where we needed to be. They said the owner must have multiple properties and got them mixed up. Once we made it to the room, it was nice, just frustrating when you are ready to get out of a car after a long day of driving. Place was nice and in a good area. Universal was within walking distance.

When we checked in, property is beautiful. When we got to room. We noticed sheets were not clean, last guest hair over bathroom and kitchen, ants in one bathroom and on toilet seat. No hot water In shower, just sinks had Luke warm water. Wi-Fi would not work. Couch was so sticky. Could not get front desk to help us. Check out was 10 am. Family woke up at 940, our fault, but I called front desk to let them Know we might be 20 min late out. She told me I can’t be late and have to be out right at 10 because they have other guests checking in. We weren’t that happy with our stay.

Great location and staff. Amenities were excellent. I wish we had more time to enjoy this great resort!

We didn’t get to enjoy the property at all because Tropical storm Nichole was in her glory. The apartment though was well appointed and just lovely. The mattresses were fabulously comfortable.

Excellent!! The only issues was a slow draining master shower and sink.

The property was exactly as pictured and the check-in was flawless. After that - a series of interruptions. We were there three days. Day 1, we noticed the floors were terribly sticky and made our feet black. But we spent the day at the park and rested well. Day 2, we woke up to no water at all. We found out it wouldn’t be back on until 3pm - so our day at the park was wasted because we could not shower or use the restroom ALL day. We went to the park for the evening, and found a note on our door that said the water was off. No phone call, email or notice - just a piece of paper on the door. Day 3, continued with water but NO hot water. Another day of getting to the park late as the hot water didn’t come on until evening. We managed to have a nice time in spite of the interruptions. Jake and his property had nothing to do with it… it was the resort. We ordered a late pizza and went to bed. The final day, we decided to get up and leave early, and again - a note on the door. We left at 6am, and the note said fire alarms would be tested starting at 8am. What!? We were terribly glad to not have awoken to that! Our recommendation is to ALWAYS check the door, after midnight. That seems to be the only way this resort communicates.

Due to or travel plans being changed, we needed a second accommodation for the last two nights of vacations. We were able to book this place a last minute and at a great rate!

If only I could give 0 stars. The day before the stay I got a bill for a tax that was never disclosed anywhere on the listing. I paid it since it was a low dollar amount. Upon arrival to the location, I was then told the room was $150 more per night than my 100% paid VRBO listing stated, and they refused to give me keys to the room without me paying the difference. I provided screenshots of my reservation and payments, and they told me if I make further commotion about it, they won't let me stay at all. I paid it because at that moment I had very few options, but a chargeback from the bank is coming. STAY FAR FAR FAR AWAY!!!!

We enjoyed our stay. There are three heated swimming pools. The condo was very clean. The beds are comfortable. Everything was as described. I recommend this condo.

No frying pan. I made pancakes in a pot. Dish soap would have been nice too. No blow dryer. Waited all day for them to bring one and ended up having to go to the front desk. Great location. Clean apartment.