Features
Map
Rates & Availability
Review
Features
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Smoke-free Property Iron/ironing Board Washing Machine -
INTERNET
Available In All Rooms: Internet Access Available In Some Public Areas: Internet Access -
CONVENIENCES
Elevator -
LANGS SPOKEN
Chinese (Mandarin) English -
THINGS TO DO
Fitness Center Sauna Shared/communal Pool -
ACCESSIBILITY
Elevator -
GUEST SERVICES
Laundry Facilities -
FAMILY FRIENDLY
Kitchen Laundry Facilities Microwave Refrigerator Separate Living Room Sofa Bed -
BEDROOM
Air Conditioning Bed Sheets Sofa Bed -
BATHROOM
Bidet Hair Dryer Shower Towels -
ENTERTAINMENT
Cable/satellite Channels TV -
FOOD AND DRINK
Kitchen Microwave Refrigerator Stovetop
Map
Rates & Availability
Review
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PIH LUH T.
Submitted Oct 10, 2022
Stayed Oct 7, 2022I did not stay there, as I could not get into the property. I reached the property around 7pm. No one passed me the keys, nobody helped me. The owner's phone is not in used anymore. I tried call the Malaysian help line but was told to call again during office hour! I planned to start the journey on Friday morning, but in the end I left my house around 3pm as I could not get the confirmation from your side. There was one lady assure that somebody will help me when I reach the property. I believed her and I started journey. I received an email telling me 'here are your keys'. So I believed everything is fine. When I reached the property I called the phone number given in the email. It was a hotel number and they know nothing about the property. I tried call the Malaysian help line but the machine told me to call back during office hour! I got so mad as I need to settle the problem immediately. I had called the Malaysian help line a few times before and they should settle my problem before they went home, not leaving a helpless customer in a dilemma. In the end I had to rent another place to settle my family. The first day of our holiday was ruined. My kids were very disappointed. Please tell me how to lodge a complain and request for refund. Thank you.