Etna Cottage - lovely, private, corner spa bath

Firstly we were put in a different cottage than we booked and told by the owner thats where we'll be staying, no sorry...wasnt a great start. I had picked the Etna because it was seperate to the other two cottages and i really liked the look of the cottage. Next was the wet firewood and kindling that we paid extra for that wouldnt stay alight because it was bubbling water and then fan doesnt work on the fire place. The next set back was sitting down to a nice platter and bottle of wine in our smokey room while we had to listen to our neighbours in he throws of passion...hows the serenity. Just when we thought things couldnt get worse the possum started scratching and running around the roof just as we settled into a comfy bed with the worst pillows ive ever slept on, one was like a rock the other felt like a handful of cotton balls in a pillow slip...the headache and neck pain was the worst. Instead of a morning coffee on the patio we got a mud puddle at the front door and as for the spa, it was that freezing in the bathroom that i didnt even bother running it. What was supposed to be a nice weekend without the kids and alarms for work, we come home completely exhausted and disappointed.

Hard access for older people to get in and out of the property not clean at all on the outside lots of cobwebs and rubbish no broom to sweep the floor as we stayed three days lots of safety issues on the pathways hard access to the shower very slippery over all very hard to get your hand in to open the door from the outside door very stiff to open disappointed

Booked for a friend's wedding Great cottage nice sized

A great place for a small get away Went with my partner and we both were really pleased woth our stay very cozy vibe

The Etna cottage was prepared well prior to our arrival heater and music was on which made us feel very welcome .bed was comfortable spa was nice .cozy private secluded.

My husband and I booked a much needed weekend away at Etna cottage. We soon realised that there was no body wash / soap or bottle opener supplied. We texted the number provided in the user manual to which we received a response 'IGA closes at 8pm'. Im sorry to say that is not good enough...There was no bulb in the bedside lamp, barely any paper towel provided, the kitchenware was filthy, (the oven glove had a hole in it). There was specific signage advising of high cleaning standards - how can you expect guests to clean something that was so filthy to begin with? i'm sorry but it was not acceptable.